Billy Boutilette | Page 8

Rachel was a big help with me buying my new Crosstrek. I was waiting to get an oil change for my old car and talked with Rachel about how I go about it. Rachel explained everything to me. Rachel was very f was waiting to get an oil change for my old car and talked with Rachel about how I go about it. Rachel explained everything to me. Rachel was very friendly and a pleasure to work with !!! More

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Wow such a great experience buying a car from this dealer. I appreciated how Evan worked with me over the phone and through text messages to make the process convenient for me. He also respected that dealer. I appreciated how Evan worked with me over the phone and through text messages to make the process convenient for me. He also respected that I had done my research and budgeting. Everyone I came in contact with at this dealership was kind and collaborative. I would really recommend working with them! More

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Bought used Jeep Wrangler I have not bought a "new" vehicle in over 20 years, John and Billy made the experience very enjoyable. I never felt pressured and felt like they reall I have not bought a "new" vehicle in over 20 years, John and Billy made the experience very enjoyable. I never felt pressured and felt like they really listened to what I was looking for. I have had my Jeep a little over a month and I continue to love it!! Thank you Brattleboro Subaru!! More

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Timely, professional service Good experience once again. I recommend this dealership to all my friends! I am especially impressed with Billy Boutilette, he is a pleasure to work w Good experience once again. I recommend this dealership to all my friends! I am especially impressed with Billy Boutilette, he is a pleasure to work with. No pressure, just good customer service. Same goes for Nizam Mushaba. More

by elsdignitti Verified Customer Verified Customer

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My sales experience. It was a pleasure to purchase from Brattleboro Subaru. They make it very easy and uncomplicated to purchase a new vehicle. After comparing other de It was a pleasure to purchase from Brattleboro Subaru. They make it very easy and uncomplicated to purchase a new vehicle. After comparing other dealers, it was easy to decide that this is the dealer we want to purchase from. We are very happy with the process and experience. Our sales rep was Billie, who did an outstanding job..Thanks. More

by nhmatthew Verified Customer Verified Customer

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Great place!! Great car experience with billy! He was great! The car is great. Never had a Subaru before but I love it. Thanks again for a great experience in your Great car experience with billy! He was great! The car is great. Never had a Subaru before but I love it. Thanks again for a great experience in your dealership. More

by jeannieflanaganllybeN88 Verified Customer Verified Customer

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Super service No question—they aware all well trained and super friendly. Top marks!!! Will be back again when the time comes—it's a long trip from Saratoga, NY . No question—they aware all well trained and super friendly. Top marks!!! Will be back again when the time comes—it's a long trip from Saratoga, NY . More

by bkinhand Verified Customer Verified Customer

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Very disappointing recent experience. I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the best financing. When the car failed post purchase inspection due to a faulty tail light with water in it, they made good and replaced it at no cost. I went back twice for basic oil changes and maintenance checks, and it was all good. My last visit was for a 50K mile check. This cost 4x a regular maintenance check/oil change but didn't really include a whole lot more. I was ok with going ahead with it anyway, just to stay in compliance with the recommended maint schedule. During routine tire rotation, a lug was broken on the wheel, and another $100 added to the cost. I know stuff happens, but I was quite surprised that the service dept would charge to repair something they broke! The last tire rotation was done there too, so if there was a problem with over tightening or something like that, it was still on them. I'm sorry, but this was not good customer service. I would still recommend Brattleboro Subaru sales to someone looking for a car, but I don't feel too good about the service dept after this experience. If you break something during a routine procedure you shouldn't make the customer pay for the fix. And just to top it off, the tail light is taking in moisture again less than a year after replacement and that will have to be replaced again to pass inspection,this time for $150. I was looking forward to having a go to place for this car, but I'm not so sure now. More

by ZENCAT2014 Verified Customer Verified Customer

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Outstanding Staff To a person, the Service staff is fast, efficient and professional while being courteous and friendly as well. I have not needed a whole lot of servic To a person, the Service staff is fast, efficient and professional while being courteous and friendly as well. I have not needed a whole lot of service over the years but I have never left Sales or Service dissatisfied. More

by Marty Verified Customer Verified Customer

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Great place! I purchased a 2018 Crosstrek. The price quoted over the internet was the price i paid for the car. No games or gimmicks when i went to the dealership I purchased a 2018 Crosstrek. The price quoted over the internet was the price i paid for the car. No games or gimmicks when i went to the dealership. Every staff member I saw and spoke to was friendly and helpful. Hands down the best car buying experience I have had! More

by Michelle Verified Customer Verified Customer

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