Bill Stoufer

Worst service experience ever. I told them if they needed to order a part that I would bring my truck back when the part came. They said it wouldn’t take very long and asked if I told them if they needed to order a part that I would bring my truck back when the part came. They said it wouldn’t take very long and asked if they could keep the truck there. I figured that would be fine if it was only a couple of days. Eight days later — after many calls because I had to deal with someone different every day — I get a call saying they had ordered the wrong door handle and the problem didn’t get fixed. If I say I need my truck back, just give it back. Mistakes happen. But they made it far worse by telling me it would be done, then taking extra days, then screwing up. I won’t be back. More

by AS Verified Customer Verified Customer

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Bill, in the service department was great to work with. My car was taken care of in a timely manner. My car was taken care of in a timely manner. More

by HSTEPHENS Verified Customer Verified Customer

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Mr. Stoufer is simply the best service writer I've ever had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. More

by DCG Verified Customer Verified Customer

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The person supposed to help me sat on the phone for the first 20 minutes before acknowledging me. They wanted to have my car for at least 2 hours for an oil change. He then severely talked down on using first 20 minutes before acknowledging me. They wanted to have my car for at least 2 hours for an oil change. He then severely talked down on using the option of having them to come to my house. Very unprofessional More

by DEVINTREADWAY Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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Bill in service dept is awesome. I waited a long long time For my car part. Sales people not hitting the mark. My husband told salesmen several times he wanted another car but they I waited a long long time For my car part. Sales people not hitting the mark. My husband told salesmen several times he wanted another car but they didn’t get back to him.,, he bought somewhere else and he hated that because we always drive Lincoln’s. More

by NO26 Verified Customer Verified Customer

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Our purchase of this new car was an excellent experience and the subsequent service has also been excellent. and the subsequent service has also been excellent. More

by Cory Verified Customer Verified Customer

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Quick and efficient process. Uber transport provided. Vehicle in great condition. Would recommend to friends and family. Uber transport provided. Vehicle in great condition. Would recommend to friends and family. More

by daniellep2817 Verified Customer Verified Customer

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Bill Stoufer remains the consummate professional - thorough and courteous and genuinely concerned about good service. thorough and courteous and genuinely concerned about good service. More

by Tim Verified Customer Verified Customer

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Bill does a great job taking care if me every time I’m in. I wish scheduling an appointment. in. I wish scheduling an appointment. More

by Bryanward83 Verified Customer Verified Customer

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