Bill Smith

I bought a used vehicle here and usually love the service. This time I had a young man greet me and immediately disrespected my brand of vehicle, which is a Chevy, purchased at Honda of Ames. He al service. This time I had a young man greet me and immediately disrespected my brand of vehicle, which is a Chevy, purchased at Honda of Ames. He also did it again upon leaving. Very rude to comment such things when I have been a repeat buyer. More

by KELSBERRY2006 Verified Customer Verified Customer

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Very friendly, helpful, efficient, and competent. Does what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! More

by artim Verified Customer Verified Customer

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2018 Civic Bill Smith was very good at getting back to me and setting up appts when the weather was not cooperating. We finally sealed the deal and am pleased w Bill Smith was very good at getting back to me and setting up appts when the weather was not cooperating. We finally sealed the deal and am pleased with his willingness to work w/ me. More

by retired Verified Customer Verified Customer

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Oil change & repair of nail in tire I was able to schedule an oil change the same day that I called. Tremendous & friendly service, attention every time I go to Honda of Ames. I was able to schedule an oil change the same day that I called. Tremendous & friendly service, attention every time I go to Honda of Ames. More

by KAREN.TUTTLE Verified Customer Verified Customer

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Great and quick service Service was done in a timely manner. Waiting area was nice and clean. I was informed with optional services suggested and provided with information ne Service was done in a timely manner. Waiting area was nice and clean. I was informed with optional services suggested and provided with information needed to make a decision. Highly recommended. More

by RYAN.ZD Verified Customer Verified Customer

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Tires What was to be a minor tire repair resulted in the purchase 4 new tires. While the tire was repaired, it was explained that due to the location on th What was to be a minor tire repair resulted in the purchase 4 new tires. While the tire was repaired, it was explained that due to the location on the tire that was repaired, the integrity of the tire was potentially denigrated. I was offered a couple of options, and I chose the one I felt was in my best interest. The expertise of Bill and Mel was very helpful in making my decision. Thank you. While the tires were being installed, I had the opportunity to review a couple of vehicles, in which I had an interest with Wayde. Wayde had helped me with the purchase of our Honda. More

by PHILLIPSRDEAN Verified Customer Verified Customer

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My buying experience was great. I had a great experience buying a vehicle at Honda of Ames. Bill Smith was my salesperson. He was extremely patient, knowledgeable, and went the extra I had a great experience buying a vehicle at Honda of Ames. Bill Smith was my salesperson. He was extremely patient, knowledgeable, and went the extra mile to find me a car that met my criteria. I will definitely recommend Bill to all of my friends who are looking to purchase a vehicle and will recommend Honda of Ames as well. More

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Car trouble in Ankeny. We drove our Odessy to Ankeny to meet our daughter and family who flew from California to attend a family reunion the next day, June 23. Unfortunatel We drove our Odessy to Ankeny to meet our daughter and family who flew from California to attend a family reunion the next day, June 23. Unfortunately we experienced loss of engine power. I called the Des Moines dealership, they were completely disinterested in assisting in any way since it was 4:20 on Friday afternoon. They offered help in a week. I noticed the Ames dealership was just 3 miles further, I talked to Bill Smith, as I thought we might have to purchase a car as there were no car rentals available for our family of seven. He was so kind, thoughtful, and encouraged me to have the van towed to the leadership's service center in the morning, even recommending a reliable tow truck. With his help we were able to get our van serviced in a timely manner and get us back on the road and to our reunion in Ankeny on time. We are so grateful for the time he spent with us, showing us and test driving with us the vans we thought we would be purchasing. We were fortunate that your excellent, capable service department was able to help us. Everyone we encountered was friendly and accommodating. I was so happy our 8 passenger van was repaired! At our reunion we shared our great experience and recommended your dealership. Thank You! More

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Non responsive Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with in Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with inquiry regarding the sale, and no response. Never did respond to my request for information regarding the sale. More

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