Bill Shoemaker
Bill Shoemaker at Barker Buick GMC Cadillac

Bill Shoemaker | Page 31

Service Manager

Barker Buick GMC Cadillac

2030 E Ireland Grove Road
Bloomington, IL 61704

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4.9
304 Reviews
4.9

304 Reviews

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304 Reviews of Bill Shoemaker

August 23, 2021

Dealership Rating
Employee Rating

Very expensive. Diag fee doesn't get taken off when we decided to go with the service. Diag fee should only be a diag fee not a standard fee either way. More

by Mcneeselaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 24, 2021

Barker Buick GMC Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Department at your earliest convenience so we may further assist you in working towards a resolution. Barker Motor Company (309) 663-4391

Aug 24, 2021

Mcneeselaw responded

I dont think there is a viable resolution. Bill did a great job. He gave me a 31 dollar discount which i greatly appreciate. Nevertheless i just disgree with the diagnostic fee still being applied after i chose to go with the service. If i had chose to not go with the service then by all means charge me the diag fee. The purpose of a diagnostic fee is for the techs to diagnose the issue or problem. Once they find the problem they get paid for labor. Just my opinion. I still got my car fixed and its working fine at the moment. Once again..Bill was awesome!

August 22, 2021

Dealership Rating
Employee Rating

I am always happy with service experiences! All staff goes above and beyond to make sure I feel welcome and that I am highly satisfied when I leave. More

by melpo82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony

Aug 23, 2021

Barker Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Barker Motor Company and we hope to see you again soon! We hope you have a great day!

August 18, 2021

Dealership Rating
Employee Rating

My car was towed to Barker’s so I did not see them personally. My battery died at the grocery store, it was jumped started and I got home, my grandson purchased a new battery and installed it. Next More

by ESWOPE410@yahoo.com
Price
Recommend Dealer
Yes
Aug 20, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (309) 663-4391 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

August 14, 2021

Dealership Rating
Employee Rating

Always goes above & beyond, alway prompt service, calls to make sure we were happy with the service, love that they can text to let you know your car is ready More

by happydee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony, Ben one of the technicians

Aug 17, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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