Bill Patterson

The Finance Person gave me rates that were not factual. I have good credit and for one specific bank the rate he gave me was 2.0 % points higher then when I called the back myself. The bank stated that I have good credit and for one specific bank the rate he gave me was 2.0 % points higher then when I called the back myself. The bank stated that Lenz truck did not pull credit so not sure how they determined the rate, Car not ready for pick up when I arrived. Detailing had to done again. In addition the car had recalls that they researched only after I told them about the recalls. I understand I bought a used car, a 2023 from a truck center so I accept some downgrades but the Finance person made me feel like I was being swindled. Not a good experience, More

by nicolekritch Verified Customer Verified Customer

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They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business. More

by packerssuck0 Verified Customer Verified Customer

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2 1/2 Weeks waiting for the car. Complete runaround on everything they tell us. Complete runaround on everything they tell us. More

by Cj Verified Customer Verified Customer

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The truck I purchased was as well equipped and reasonable mileage for a two year old vehicle. It was clean and up to date on maintenance. Lenz inventory allowed for me to find the right truck for my needs. mileage for a two year old vehicle. It was clean and up to date on maintenance. Lenz inventory allowed for me to find the right truck for my needs. The nav system still contained data from the previous owner which I had to select, and I was surprised to find the owners manual missing. Mr Patterson said he would get an owners manual for me but I have not received it or had any subsequent correspondence. The truck was priced well as i compared comparable trucks and prices. The buying experience was pleasant, Bill trusted me to checkout the truck to my satisfaction and I enjoyed meeting and conversation. More

by stevenhanson1956 Verified Customer Verified Customer

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Sarah Murray was awesome sale person to work. She made my very happy.me also She made my very happy.me also More

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No pressure, a great inventory, although I had visited their website and found the vehicle I wanted. their website and found the vehicle I wanted. More

by pbokelmann Verified Customer Verified Customer

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Nobody here returns their phone messages Nobody does what they say they'll do I purchased the truck 3/22/24 didn't get it back completed until 4/27/24 over a month I recently sent Justin a email to call me they say they'll do I purchased the truck 3/22/24 didn't get it back completed until 4/27/24 over a month I recently sent Justin a email to call me 3days and haven't heard a thing and probably never will after a purchase they don't give a dam about the customer they got there money customer service SUCKS More

by rdktruck Verified Customer Verified Customer

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By far the best experience we have had with a dealership ever!! From start to finish, staff were very friendly, honest, helpful, and accommodating (never any pressure and answered all of our questions) We d ever!! From start to finish, staff were very friendly, honest, helpful, and accommodating (never any pressure and answered all of our questions) We drove 5.5 hours to purchase a truck and we were not disappointed—we love our truck. My husband also loved the coffee served in real ceramic cups—nice touch that shows they value their customers! More

by jldolsen Verified Customer Verified Customer

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Jacob was great to work with. He didn't pressure and was forthright in his dealings with me. He was a greta salesman. He didn't pressure and was forthright in his dealings with me. He was a greta salesman. More

by tpcouture Verified Customer Verified Customer

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Best experience with a dealer we have ever had! Highly recommend this place for all your truck needs! Staff were great to work with (especially Bill and Alex) and it was definitely worth the 5 1/2 Highly recommend this place for all your truck needs! Staff were great to work with (especially Bill and Alex) and it was definitely worth the 5 1/2 hour drive for us to purchase a truck! No pressure, answered all our questions, courteous and friendly staff--great experience from start to finish. My husband especially loved the cup of coffee in a real ceramic cup too (nice touch). Will definitely recommend this place to others!! More

by jldolsen Verified Customer Verified Customer

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