Bill Ozug

Salesman was great, finance was frustrating I spent most of my time with Bill, the salesman who was a pleasure to work with. I was very happy with purchasing a car from him. Everything was great I spent most of my time with Bill, the salesman who was a pleasure to work with. I was very happy with purchasing a car from him. Everything was great until finance came into play. I then dealt with Socrates, the financial manager. When going through my finances, he told me one APR which I thought was high but I ultimately agreed to. It wasn't until I got home that I realized he snuck in another even higher rate on my paperwork without fully disclosing it to me. He also stated that this was the best rate he could get me even with my father cosigning, who has an excellent credit score. He stated that my credit score (which is average) didn't allow for his to really matter that much. This all took place after being at the dealership for 3 hours so I wasn't as vigilant in my review of finances with him. Overall I am very happy with the car that I got as well as my interaction with the salesman, but feel like I was given the run around when it came down to finances. More

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Great service and friendly faces! Lakeshore Ford has been my dealership since 2003. I have nothing but great buying experiences and excellent service for the last 16 years. Keep up t Lakeshore Ford has been my dealership since 2003. I have nothing but great buying experiences and excellent service for the last 16 years. Keep up the great work!!! :) More

by mpmpalmer Verified Customer Verified Customer

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My visit was very informative and quick. The dealership salespeople are very informative and the service center personnel are very friendly and professional! I always get the best service fr The dealership salespeople are very informative and the service center personnel are very friendly and professional! I always get the best service from the service people. More

by mpmpalmer Verified Customer Verified Customer

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Great People and Service. In and out within 2 hours. Low-pressure, fair prices. Ask for Bill, he will take care if you. How buying a car should be. In and out within 2 hours. Low-pressure, fair prices. Ask for Bill, he will take care if you. How buying a car should be. More

by tborlick Verified Customer Verified Customer

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Worse buying experience buying new vehicle This is my 2nd new vehicle buying from Lakeshore (2019 F150) . We agreed on a number worked out on paper. I Trusted Lakeshore Ford not to change numb This is my 2nd new vehicle buying from Lakeshore (2019 F150) . We agreed on a number worked out on paper. I Trusted Lakeshore Ford not to change numbers in financing. That was a mistake, found out when I got home they added $750. over total price I agreed on. There response to extra charge was they saved me $1900. How did they save me $1900 ? After picking up vehicle driving home sun came out noticed windows were all streaked and person who was trying to clean them must of had a few large rings on as top of dash is all scratched up with deep scratches. dash is also warped on passenger's side. So turn on wipers and hit the washers,nothing. Check washer reservoir it's empty .Told me I did not qualify for Ford credit (I applied for credit at Ford Credit and was approved before I bought vehicle.). More

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