Bill Mullarkey | Page 8

Please let me start by saying in all my years of buying cars, I NEVER, EVER wasted my time "rating" any particular salesperson or dealership. I expect competent, honest and straightforward customer service cars, I NEVER, EVER wasted my time "rating" any particular salesperson or dealership. I expect competent, honest and straightforward customer service from the get-go, or I will just flat out leave. Why rate someone for just doing their job? The team I dealt with at Infiniti of Clarendon Hills must be commended. Infiniti Corporate should clone these people! From my initial greeting, to driving away 5 hours later, I was certainly overwhelmed every step of the way. From salesman Bill Mullarkey, to the finance guy Jacob Lubinski, to the pre-owned manager Joe Belmonte, I was literally treated like a King. Bill worked tirelessly to find me the perfect car from inventory, even running to their off site lot to find the exact car my wife wanted. My wife kept changing her mind, but Bill did not waver or show any signs of stress or aggravation dealing with a difficult customer. Joe Belmonte appraised my car and gave me an excellent price on my trade-in. I took his first offer without even negotiating because it was much higher than expected or warranted, to be honest. I couldn't believe it...He was just professional. Period. Once we got to finance, even with 2 more deals to close behind mine, Jacob took his time and answered every stupid question my wife had. Many times doing the actual purchase in financing can be a UFC fight. Not with Jacob. No high pressure sales whatsoever which was very appreciated. I had come in pre-approved for financing but he actually beat my credit union rate. That has never happened to me in 30 years of car buying. He explained everything we inquired about in detail, from a new car warranty, to maintenance contracts, to a wheel and tire warranty. Nothing pushy. Just honest answers and honest pricing to get the final number where we needed to be. The car was filthy from sitting in the snow and ice for weeks, but Bill Mullarkey made sure that baby was sparkling driving off. The dude even personally used windex and some kind of spray shine even after the car was "new purchase detailed" when we were in finance. Who does that...? Weeks later, I'm still in shock how great this dealership made the whole buying experience. Like I said earlier, I never rate anything online. But, I just had to express my sincere gratitude in this case. First time ever in my life I did not leave the dealership feeling like I had been in a street fight. I will never buy another car from another dealer as long as I live. It is still tough sledding out there with Covid negatively impacting businesses and livelihoods, etc. If you are in the market for a new or pre-owned vehicle, give these guys and gals at Infiniti of Clarendon Hills a chance to earn your business. You will not be disappointed! Dave A, Naperville. More

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The service was great and on point. I will most definitely recommend Bill to family members. Bill was very informative and helpful. I appreciate the great service I received. definitely recommend Bill to family members. Bill was very informative and helpful. I appreciate the great service I received. More

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All was good except that I did not appreciate the assumption that I would take the extended warranty. It was already added to the financial documents when I was presented with them. I don't feel th assumption that I would take the extended warranty. It was already added to the financial documents when I was presented with them. I don't feel that was right. The rest of the sales process was more than satisfactory. More

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I have purchased 3 vehicles from Infiniti of Clarendon Hills and Bill Mullarkey and would highly recommend them! Bill has been a pleasure to work with throughout the years and has made the car buying exp Hills and Bill Mullarkey and would highly recommend them! Bill has been a pleasure to work with throughout the years and has made the car buying experience much less painful than other dealerships I've dealt with in the past! I will continue to purchase and lease vehicles from Bill Mullarkey and Infiniti of Clarendon Hills for the reasons mentioned above. I've also had a great experience working with the finance and management, all great people. Sincerely, Rich Pietroske More

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Dealing with Bill was a pleasure. He was very knowledgeable and trustworthy. The service is fantastic. I will definitely get my next car from him. knowledgeable and trustworthy. The service is fantastic. I will definitely get my next car from him. More

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Bill Mullarkey is the ultimate professional. When you arrive at Infiniti of Clarendon Hills he treats you like an honored guest in his home. And why not he practically owns the place . I have been buying arrive at Infiniti of Clarendon Hills he treats you like an honored guest in his home. And why not he practically owns the place . I have been buying vehicles from him for about 22 years. No matter which location he has been at he will do anything to make you have had the best experience and most fun you will ever have purchasing a vehicle. T More

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I have always purchased or leased my cars with Infiniti. Over the last several years with Infiniti of Clarendon Hills. Bill Mularkey is the sales person i have worked with. Bill is always helpful. Knowledga Over the last several years with Infiniti of Clarendon Hills. Bill Mularkey is the sales person i have worked with. Bill is always helpful. Knowledgable and available to assist me. More

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Thank you again for your outstanding service and for making what could be a painful experience. Bill Mullarkey was professional, knowledgeable, and delivered class act service. I will return again for making what could be a painful experience. Bill Mullarkey was professional, knowledgeable, and delivered class act service. I will return again for my next car for sure. More

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I have supported the dealer for 24 years love the service and Bill Mullarkey makes my decisions easy and is on top of his business! and Bill Mullarkey makes my decisions easy and is on top of his business! More

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Went into dealership to inquire about a QX80 and was taken care of by salesman Bill Mullarkey . He was a real professional and very knowledgeable and informative on the vehicle and took the time to show taken care of by salesman Bill Mullarkey . He was a real professional and very knowledgeable and informative on the vehicle and took the time to show me how everything worked and it’s purpose . I would recommend him to everyone in my family and friends to use him for their needs . He truly is a great asset for Infiniti and the dealership . More

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