Bill Lacey

The initial experience was great it was later when issues came forward that they became silent. It appears customer service is non exsistent came forward that they became silent. It appears customer service is non exsistent More

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Hassan was great to work with. He was informative and worked hard to get a deal with us done. The staff were all very helpful and answered all our questions. The dealer had many op He was informative and worked hard to get a deal with us done. The staff were all very helpful and answered all our questions. The dealer had many options to choose from for Ram 1500's allowing us to get exactly what we wanted. More

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Bought my 3rd car from Bill Lacey. As always, he provided excellent service! I highly recommend him and I’ll buy my next car from him. excellent service! I highly recommend him and I’ll buy my next car from him. More

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Disappointing! On June 25, 2018, I purchased a used car from Koons of Tysons Corner. The car had passed Virginia inspection. However, because I am a Maryland resid On June 25, 2018, I purchased a used car from Koons of Tysons Corner. The car had passed Virginia inspection. However, because I am a Maryland resident, the car had to pass Maryland inspection. On July 2, 2018, the car failed Maryland inspection due to a severely leaking front left strut. I was able to see the severity of the leak myself while the car was up on the lift at the inspection station. The struts on this car are extremely expensive because the car has adaptive suspension, with various settings, e.g. “sport”, “comfort,” etc. I was also advised that when one front strut is bad, you should always replace both, otherwise the car will ride and perform unevenly. The repair cost for this was $2,474. Of course, I advised Koons of the situation immediately. However, Koons declined to cover all or any part of this cost, advising me that its only obligation was to provide a vehicle that had passed Virginia inspection. What was I supposed to do? I had already purchased the car and needed to pass Maryland inspection. I was forced to do the repair. Consequently, I ended up paying an additional $2474 over and above the purchase price. If I had initially wanted to pay $2474 more for a car I could have purchased the same make, but a newer model year, or purchased the same make, model and year, but with significantly less mileage. How could this be allowed to happen?? I saw with my own eyes how bad the leak was. Why didn’t Koons’ Virginia inspection disclose this problem?? If it had, the repair costs would have been borne by Koons. That’s what should have happened. Why didn’t it?? Does the inspector get so much business from Koons that, in order to further the mutually beneficial business relationship, it does not submit Koons’ vehicles to a very meticulous or rigorous inspection process? I don’t know the answer to that question. However, I do know that the badly leaking strut should have been noted by the Virginia inspector and remedied by Koons before I bought the car. In any event, after Koons was made aware of the problem it could have and should have stepped up and taken care of it. Yes, that probably would have meant foregoing any profit on the sale. But Koons chose to be penny-wise and pound foolish, preserving the profit on this one sale, but at what cost to their reputation? How many future sales might be lost? I can tell you that it is highly unlikely that anyone in my extended family will ever purchase a car from any Koons dealership. BOTTOM LINE WARNING: If you are a DC or Maryland resident, before you purchase a car from Koons Tysons or any other Koons dealership located outside your state of residence, you would be well-advised to have your own pre-purchase inspection performed by a reputable mechanic. Otherwise, you may be caught in the same situation that I was caught in. More

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2017 Jeep Cherokee with Bill Lacey My day of arrival as I am impressed with Bill Lacey. He is good person to work with as being patient with me and my wife. We are both deaf, so he take My day of arrival as I am impressed with Bill Lacey. He is good person to work with as being patient with me and my wife. We are both deaf, so he takes his time to communicate with paper and pen back and forth. He did not pressured us to buy, but allow us to make decision and we are very pleased with our decision on our purchase new 2017 Cherokee. More

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excellent My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockvil My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockville. Most were the fast talking horror stories you hear about. There were a few that were fairly straight, but they were in the gross minority. Enter Bill Lacey at Koons. In one 15 minute phone call Bill had me where I wanted to go. I did stretch higher than I initially wanted to pay, but I did so with full knowledge of the products and in the end I feel I got tremendous value and the exact vehicle that I wanted. Bill is as good as it gets. Former military--as straight and transparent as anyone I've ever worked with--he really gives you respect and wants his clients get the right thing for them. More

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It was a great experience, especially our sales consultant,. We had been shopping for months at dealers in Delaware where we live. I visited the Koons Jeep website. When I saw the WOW price I was sceptical. I s We had been shopping for months at dealers in Delaware where we live. I visited the Koons Jeep website. When I saw the WOW price I was sceptical. I started an online chat with Bill Lacey. We then spoke on the phone and after speaking with Bill, I became more comfortable that this was the real deal. Happy to say that 2 days before Christmas we picked up our beautiful Jeep Grand Cherokee Overland. Our local dealers had 2 or 3 in their inventory and Koons had over 50! We got just what we wanted at a great price. More

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Excellent Professional Service I had an excellent experience purchasing a new Jeep Cherokee. Bill Lacey knows his cars! He spent lots of time over multiple visits, making sure that I had an excellent experience purchasing a new Jeep Cherokee. Bill Lacey knows his cars! He spent lots of time over multiple visits, making sure that I was comfortable with the car that I selected. He was prepared to answer my endless questions. On the rare occasion that he didn't know an answer, he immediately found the information for me. On top of that, he had great patience with teaching me how to use all the new features in this car and even connected my phone to blue tooth. A true professional who believes in giving his clients excellent service! The other members of the staff were also very professional, pleasant, and streamlined the entire sale. More

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