Bill Kennedy

I'm absolutely disgusted by this dealership. I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now wi I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now with Bergey’s. In March I took my car for the following services: PA State Inspection, oil change and to check an exhaust noise I’d been hearing for months (which should be covered under warranty). I dropped my vehicle off before heading out of town for a few days, letting them know to contact me anytime if anything was needed and once they figured out what was wrong with the exhaust. I received a call the following day from Gary Stavish letting me know that they did the inspection and that one set of brake pads failed inspection, and the other set would need to be replaced very soon. I told him they could replace both sets of brake pads. I asked about the exhaust issue, to which he had no answer and said he would check into it and get back to me. He called me back saying they couldn’t find anything wrong with the exhaust. I figured I could deal with that issue when I picked up the car, because there most certainly was an issue with the exhaust. Upon picking the car up, imagine my surprise when I was handed a bill for $1,209. WHAT? In addition to the oil change and inspection, I was also charged for a tire rotation (not authorized), a brake fluid flush (not authorized AND not necessary), and full sets of brakes AND rotors (not authorized – he told me the pads needed to be replaced and I authorized those). FURIOUS! I told him I had not given the OK to do the rotors as well, and he told me that they always do them together, they can’t do them separate, to which I responded that he should probably make his customers aware of this ahead of time. I WAS NOT GIVEN A QUOTE AT ALL during the telephone calls with Gary. The following day I spoke with the Service Manager, Bill. I was informed he would see what he could do and call me back. I spoke with him the next day and he asked if I would be agreeable to getting a refund on the brake fluid flush, tire rotation and the cost of one set of rotors, to which I agreed. He said it would be processed and sent to me. May 21 – Followed up with Bill via email because still no refund. Was told he would check on it. No response after that. June 2 – Followed up with Bill AGAIN via email because still no refund. Was told on June 7 he checked with accounting an “he feels they sent the check out a while ago”, but they’d place a stop payment on it and will re-issue. It’s now AUGUST 2. No email communication. No refund check. If you are looking for clear communication, a dealership that keeps their word, and one you can trust – find another. Disappointed doesn’t even begin to describe how I feel about this entire situation. More

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Great sales staff Rob! Great selection nice showroom Love my new Taos. Good location and good people! my new Taos. Good location and good people! More

by Bob Verified Customer Verified Customer

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Top service. Pleasant and professional atmosphere. Service was done properly and work was completed in the expected time. Very positive experience. Service was done properly and work was completed in the expected time. Very positive experience. More

by patu551 Verified Customer Verified Customer

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I don’t remember his name but did an excellent job. Explained to me that only non synthetic oil is to be used excellent information. Explained to me that only non synthetic oil is to be used excellent information. More

by DHARWORTTH Verified Customer Verified Customer

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Fred, Gary and Angelo made buying my new Kia K5 a wonderful experience!! They are all patient and kind, even when I changed my mind a few times on which car I wanted to purchase. wonderful experience!! They are all patient and kind, even when I changed my mind a few times on which car I wanted to purchase. More

by KMCCARTHY3 Verified Customer Verified Customer

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Always great service from Gary and the service folks. I’ve had my car their many times for things that I thought were a disaster but the management and service team do a nice job! I’ve had my car their many times for things that I thought were a disaster but the management and service team do a nice job! More

by DAVID.A.TURNER Verified Customer Verified Customer

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