Bill Hill

David and Bill in the service department, did an amazing job! Great communication throughout the process. Service was impeccable and all personnel were professional. I highly recommend!!! job! Great communication throughout the process. Service was impeccable and all personnel were professional. I highly recommend!!! More

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Called the day before my appointment to schedule the happy hour oil change special and take care of a nail in my tire through a road hazard package. I discussed in detail the services needed with the wo happy hour oil change special and take care of a nail in my tire through a road hazard package. I discussed in detail the services needed with the woman who took my call. She told me it would be $64 out the door for the oil change and they'd check the tire and let me know. Upon arriving for my 2:30pm appointment there was not one to greet me or check me in outside at the desk like every time before. I walked in to the services department and saw 3 men, 2 of them had cell phones in hand. The manager then pointed me to Braxton to help. He took the key, went over what I needed done, and went on with what he was doing. I asked to use the tire depth gauge to make sure I was within my limits of my road hazard package. It measured 3/32 on their gauge. I gave the gauge back and went to the waiting room. Huge improvement there since last service. Looks great! After some time the services guy comes into tell me that my tire was not covered and it was denied by the insurance company. He offered to sell me two new tires for around $750. I told him I'd hold off on the tires and just do the oil change. When checking out, I was told my total would be $108 for the oil change. I was surprised after calling 2x to clarify the cost. He told me I didn’t have the coupon so the cost was $108. I stated nobody told me that the 2x I called so he them finally honored it. After leaving I called Fidelity to check in the tire claim. They told me that the dealership didn’t fill out the denial properly and to call back. I spoke with Bill for about 20 minutes, I explained my situation, he said the tires were bald but if I'd purchased my truck and hazard package from them he'd taken care of the tires. Asked where I did and then told me to go back to Ferman because that's where some trustfund was created for the road hazard package I purchased. But then tells me I If I wanted to make this right to come in and see big bad Bill the next day. LIKE, TRYING TO INTIMIDATE ME! This isn't the first time he's had an attitude with me. After nearly 5 year's of having my truck serviced by Coast, I can say I'm struggling with ever coming back! I felt like a second class citizens after that service. Guess the new motto is just about making the sale rather than real customer service like Kathy used to offer! More

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Braxton Witherspoon was very helpful, thanks for having such great people. Above and beyond the call of service. such great people. Above and beyond the call of service. More

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Darren Francisco is an excellent guy. He's very effective, stays on top of the sale without being pushy. He showed me several vehicles and, although he did thoroughly demonstrate featur He's very effective, stays on top of the sale without being pushy. He showed me several vehicles and, although he did thoroughly demonstrate features of each vehicle, when I explained why I wasn't interested in one, he moved on without trying to pressure me. Additionally, the finance guy (I don't recall his name), was the best financial representative that I've ever dealt with. Both he and Darren are assets to your company. You should do whatever you can to keep both of them. More

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Everything from the original vehicle order process, thru the red carpet delivery was a 10 out of 10. Paige kept me updated throughout the build right up and thru delivery. I highly recommend both Paige Well the red carpet delivery was a 10 out of 10. Paige kept me updated throughout the build right up and thru delivery. I highly recommend both Paige Wellman and Coast Buick GMC. More

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I recently bought a preowned Honda Accord from the Coast auto group. This was by far the best buying experience I have ever had purchasing a car.The owner, Mr. Ken Mark's is Simply the best. His sales mana auto group. This was by far the best buying experience I have ever had purchasing a car.The owner, Mr. Ken Mark's is Simply the best. His sales managers and sales associates are outstanding guaranteeing you a great buying experience .Their extended warranty company Fidelity is one of the best in the market guaranteeing you peace of mind for many years , they offer a 7yr 100,000 mile which I purchased. You can't go wrong doing business with Coast Cadillac Buick Gmc Mazda. More

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My experience getting service was easy and efficient with Steve Fruge. I would highly recommend and return to Coast Buick Steve Fruge. I would highly recommend and return to Coast Buick More

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EXCELLENT1 EXCELLENT EXCELLENT! HIGHY PROFESSIONAL SERVICE STAFF LED BY BILL HILL! ThHANK YOU COAST FOR ADDRESSING MY NEEDS &CONCERNS HIGHY PROFESSIONAL SERVICE STAFF LED BY BILL HILL! ThHANK YOU COAST FOR ADDRESSING MY NEEDS &CONCERNS More

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It is with great pleasure that I write a 5 star review (higher if i could) for Coast Buick GMC and specifically Service Writer Steve Fruge and the team in the Service Department. I brought my 2001 Pontia (higher if i could) for Coast Buick GMC and specifically Service Writer Steve Fruge and the team in the Service Department. I brought my 2001 Pontiac Grand Am (88k miles) in for service for a crank no start intermittent issue. I was greeted quickly and professionally by the Service Manager and directed to Steve's area. We talked at length regarding what issues I was having with the car and what diagnostics would be performed. Additionally, I had a lot of original equipment on the car that needed to be replaced. They replaced the original spark plugs, wires, brakes, rotors, belts, brake and transmission fluids, a map sensor, and other miscellaneous items including an ignition recall from GM. The car is running like a new car and I couldn't be happier. Steve Fruge is a top notch service writer, he explained everything in detail and was very knowledgeable and professional. Coast Buick GMC is lucky to have such an outstanding, detail oriented employee. I will definitely be back to Coast Buick for all my maintenance issues in the future. (Thank you Steve!!) More

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Very Great Service and Concern from service writer Steve Fruge, I know he is new to Coast, what a plus for Coast, also Bill Hill is Great. Fruge, I know he is new to Coast, what a plus for Coast, also Bill Hill is Great. More

by stilldreamin47 Verified Customer Verified Customer

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