Bill Harada | Page 18

Amazing Experience My experience with Mary McDonnell was above and beyond ! I called to ask her a question about the warranty on my previous Mini and explained that had My experience with Mary McDonnell was above and beyond ! I called to ask her a question about the warranty on my previous Mini and explained that had looked at a Countryman but it didn't seem feasible to purchase. She put a lot of effort into researching everything, down to the last penny and called me back with great news. Not only was it doable but a wise thing to do ! I hope you realize what an asset she is !!!! Teamed with Bill, who is truly a gem as well ! I felt as though I was purchasing a car from a trusted friend ! I highly recommend him ! Thanks so much, you two ! Cheers, Penny More

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Best dealership experience of our lives! We purchased a pre-owned vehicle with the assistance of Bill Harada, and the entire experience was the most pleasant, professional, and easy vehicle p We purchased a pre-owned vehicle with the assistance of Bill Harada, and the entire experience was the most pleasant, professional, and easy vehicle purchasing we have ever had. No high pressure. Very fair pricing on both the purchase vehicle and trade. We felt like Bill was a relative by the end of the process. To us, it's the little things in the dealer experience that make such a big difference. The vehicle engine bay was as clean as the interior. There was actually gas in the car when test driving. Bill kept telling us that their philosophy was to make sure the client is happy with the transaction, and we are more than happy. Highly recommend Mini of St. Louis, and Bill Harada!!! More

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Service! I had a small accident with my Minicooper and needed repairs so I could make it to work. I dropped off my car and within fifteen minutes, they got me I had a small accident with my Minicooper and needed repairs so I could make it to work. I dropped off my car and within fifteen minutes, they got me into a loaner until my own vehicle could be fixed and I wasn't even late for work. Customer care is speedy and painless and everyone is very pleasant and professional. More

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Quick, personable service! We had a great experience at Mini of St. Louis! We found our car online (Mazda CX-5) and came in to look, we were greeted quickly and were assigned Bi We had a great experience at Mini of St. Louis! We found our car online (Mazda CX-5) and came in to look, we were greeted quickly and were assigned Bill Harada as our salesman. We were able to test drive the car within minutes, and knew it was just what we were looking for. Upon return, all questions were fully answered, and the car and loan paperwork were processed quickly and efficiently. Bill and Mary explained everything clearly and professionally and were very personable! Would definitely use this dealership again and recommend to others! More

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Fabulous Experience I worked with Bill to purchase my 3rd MINI. From the ordering process to delivery everything was exceptional. Bill is great to work with and is a gr I worked with Bill to purchase my 3rd MINI. From the ordering process to delivery everything was exceptional. Bill is great to work with and is a great communicator. It made purchasing my car a fun and easy process! Thank you Neil for all of your help! Their service department is the reason I keep buying MINIs. More

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A Great Experience It was a pleasure to work with Bill Harada. He made the process simple and efficient: from picking us up at the airport to walking us through the fe It was a pleasure to work with Bill Harada. He made the process simple and efficient: from picking us up at the airport to walking us through the features of our new Mini. We had an excellent experience! More

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Excellent customer service Everyone from sales to finance to the service department has excellent product knowledge with superior customer service acumen. I have never felt a se Everyone from sales to finance to the service department has excellent product knowledge with superior customer service acumen. I have never felt a sense of pressure when making a decision at this dealership, which is not common when buying a car. I left with exactly the vehicle I wanted, knowing I made an informed decision with the best value possible. This is not my first MINI--the quality of the vehicle paired with the customer service at the dealership are the main reasons I purchased another MINI. Bill (sales), Mary (finance), and Dan (service) are top notch! More

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Great experience No pressure sale . Great service and explanations of everything I needed to know. Pleasure to deal with bill especially! I'll be back thanks a lot! No pressure sale . Great service and explanations of everything I needed to know. Pleasure to deal with bill especially! I'll be back thanks a lot! More

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Amazingly smooth and easy From the onset, my experience of selecting and purchasing my new MINI was so simple and smooth. Bill Harada smoothly and knowledgeably facilitated eve From the onset, my experience of selecting and purchasing my new MINI was so simple and smooth. Bill Harada smoothly and knowledgeably facilitated every phase of my decision-making and purchase. More

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Service with a Charm! Dan Wirick exceeded my expectations again! I truly enjoy taking my Mini in for service with this service consultant. Thanks for all that you do for my Dan Wirick exceeded my expectations again! I truly enjoy taking my Mini in for service with this service consultant. Thanks for all that you do for my family and I. More

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