Bill Fletcher | Page 22

They had what I wanted. They offered me me a fair trade. And to think I initially went in kust to get a new battery, and I left in another car that had 60,000 miles less on They offered me me a fair trade. And to think I initially went in kust to get a new battery, and I left in another car that had 60,000 miles less on it. It was a good day. At least give Campbell's a chance. More

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This is my second time buying a vehicle from Erik and Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything al Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything along the way. More

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Katelyn and all the staff at Campbell Ford were very helpful with my recent purchase. No wonder this is my third vehicle purchased from them. helpful with my recent purchase. No wonder this is my third vehicle purchased from them. More

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I am a 61-year-old professional man, In all my years of buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience I had buying my Taurus Limited back in 2011. I truly felt that Campbell Ford was a "family business", with "family values" wow was I wrong! After waiting for almost six months, I purchased the Ford Explorer Platinum because I am a man of my word, something I feel that Campbell Ford is definitely lacking. I understand that circumstances happen, so many things are out of our control. But I just can't understand the lack of common communication., that starts and stops with Campbell Ford's leadership, or in my case, lack of Leadership. I even suggested that since the name of the business is a family name, it would be nice to discuss my situation with Mr. Campbell, but I was told "Only if he was in at the time of my visit, would that even be possible. Well, there you go, if the " owner or family" is not concerned with a customer's experience, then that certainly explains the lack of accountability with the Leadership in this organization. I did on my own, call the Ford Motor Company in Detroit and was given the "real" reason my car was delayed. I was fortunate to have the VIN number and they (Ford) did the leg work to inform me of the very long delay. They even apologized for the delay, something to this day was not offered by Campbell Ford Leadership. The one positive, the saving grace of this awful situation was my new assigned salesperson, Erik Blad, who went out of his way to keep the communication doors open and made me feel that my business was truly wanted and appreciated. Erik treated me like a valued customer, and for that, I am forever thankful. Erik was not my original salesperson. Erik was assigned to my purchase after I called to complain about the lack of communication from Campbell Ford. There is a slight glimmer of hope for your business because you have Erik on your team. I hope this review will be taken seriously and hopefully what I experienced at this dealership will never happen to anyone in the future. Just so you know I am not a person who complains, I have never given a poor review to anyone or business in my life. Campbell Ford let me down in so many ways, but I am only one person, my business will not make or break your company. But I do believe that if you don't get better, down the road it will affect your bottom line. Yours is a business of people, that happens to sell cars, please don't lose the "Customer Focus" facet of your business. Thank you for listening. More

by A2NAVYMAN Verified Customer Verified Customer

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Ford Campbell was a great place to buy a car! I would recommend anyone go to them! Jeff was fantastic to work with. He was knowledgeable and very helpful. Austin from the service department was a I would recommend anyone go to them! Jeff was fantastic to work with. He was knowledgeable and very helpful. Austin from the service department was also very helpful. It truly was not your typical car buying experience. From start to finish, we never felt pressured or bullied. We really felt they had our best interests at heart. I would 100% recommend anyone going here to buy a car. We will be returning to them when we need our next vehicle!!!! More

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Mr Goldman was impressive in his manner and skills as a salesman. He was polite and professional about his job. Mr Goldman went to great lengths to answer all my questions on my F150 . He sat down and expl salesman. He was polite and professional about his job. Mr Goldman went to great lengths to answer all my questions on my F150 . He sat down and explained in great detail all the features that came on the truck . I had my truck in to day for a small problem and he showed great interest in helping in getting it resolved in a timely manner. Most of all he started each interaction with a smile and a handshake . More

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Katelyn was a pleasure to work with! She went the extra mile with her manager to make sure we were satisfied with the vehicle we chose. She went the extra mile with her manager to make sure we were satisfied with the vehicle we chose. More

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Katelyn and her team were great to work with. We were in and out with a new lease in no time. Super friendly and took the time to explain things/go over benefits. We were in and out with a new lease in no time. Super friendly and took the time to explain things/go over benefits. More

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Campbell was amazing and helping me obtain the vehicle I wanted in a short amount of time, since I was without a vehicle at all! wanted in a short amount of time, since I was without a vehicle at all! More

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Very helpful with no pressure. Jason helped to get us into a vehicle that we are very happy with. All the staff were very friendly and we will continue to take our business there. Jason helped to get us into a vehicle that we are very happy with. All the staff were very friendly and we will continue to take our business there. More

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