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Bill Ferguson
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Bill Ferguson
Rental Car Manager
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
125 Reviews
Bill made a big change in 1977 when he moved to Roanoke to continue his education and start his business career. He's now been in the automotive and trucking industry for over 20 years with stints in service and parts, and his extensive knowledge has been on display at First Team since 2009. Bill appreciates that First Team will go the extra step to make things right for their customers. Bill has been married for 30 years with two grown children, and his hobbies include golf and working in the yard.
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125 Reviews of Bill Ferguson
December 19, 2024
Everyone gives you their best southern charm, but no one actually wants to help you there. When I bought the car the salesperson asked me "what do you want to know about the car?" Can't ask what I don't k actually wants to help you there. When I bought the car the salesperson asked me "what do you want to know about the car?" Can't ask what I don't know. Someone was supposed to show me all the car features but was busy and said "bring it in Saturday and I'll go through it." I come in and he's busy so he gave me the quick version and asked "what else do you want to know?" Had to do a lot of my own research. I've brought that xxxx car in 5 times now complaining about the monitor freezing, even provided a video, and was told they couldn't fix it unless it pulls a code or happens while there in the shop. How was the video proof not enough to at least check wires? I very much regret every minute of owning this car and can't wait until I can get rid of it and get anything else from anywhere else. More
by cynthyamccann
Verified CustomerOther Employees Tagged: Dave Wood, Mike Munsey
December 02, 2024
Got me in quickly and keep me notified everyday on the progress. Definitely use them again. progress. Definitely use them again. More
by lrmom
Other Employees Tagged: Marsha Wirt, Mike White, David Nicely, Keith Kelso, Melissa Sigmon (Subaru), Scott Smith, Nate Parker, Eric West
October 11, 2024
Since I do not own a Subaru and my name is not Luther, I live in Washington State, I would say my service was poor:) live in Washington State, I would say my service was poor:) More
by peggydunbar
Other Employees Tagged: Dave Wood, Mike Munsey
October 05, 2024
Great job every time. No hassle. Lovely greetings and assurance that my car is sufficient and safe to drive. Luvya'll No hassle. Lovely greetings and assurance that my car is sufficient and safe to drive. Luvya'll More
by Mzkitti
Other Employees Tagged: Dave Wood, Harold Woody, Mike White, David Nicely, Keith Kelso, Mike Munsey, Maria Durham, Troy Brickner , Justin Weinacht
September 30, 2024
Very good I would recommend them . they were helpful when we had question s we were pleased they were helpful when we had question s we were pleased More
by rjengo
Other Employees Tagged: Harold Manalo , Beth Lewis
September 09, 2024
Very clean and staff are friendly and helpful. Nicole was considerate and respectful , she seemed to be very informative. Nicole was considerate and respectful , she seemed to be very informative. More
by dklawfield
Other Employees Tagged: Nicole Kelley
August 31, 2024
My car was in the shop for a month and a half and part of the problem on why there was such a delay was because of “staffing”. I had to leave work early to go to the dealership every week to get a new renta the problem on why there was such a delay was because of “staffing”. I had to leave work early to go to the dealership every week to get a new rental agreement .I had to get some items out of my vehicle after being told that it would be there a while longer and not given a date that it would be fixed, after it was already there for about a month and I found a letter on my windshield stating that it was illegally parked on private property and would be towed at my expense from Mr. Tim Wise. Tried to call him multiple times to let him know that his coworkers were the ones who parked it “illegally” but received NO response. I’d be embarrassed too and wouldn’t answer if I put a letter threatening to tow someone’s car not knowing that they didn’t park it there. You’d think someone who has a “Director Title” would at-least try to look into why the car was parked where it shouldn’t have been before putting such a note. More
by Bethany
Other Employees Tagged: Melissa Sigmon (Subaru)
August 17, 2024
Everyone was . very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. More
by DOTTYBROWN98
Other Employees Tagged: Marsha Wirt, Mark Baker, Sam Williams, Scott Smith
June 25, 2024
Great service, and they even wash your car when serviced. wiuld go back for service. wiuld go back for service. More
by TMPAR
Other Employees Tagged: Dave Wood, Mark Baker, Mike Munsey, Mike Adams (Hyundai), Maria Durham, Alyse Allen, Troy Brickner, Megan Gartmann , Beth Lewis
June 14, 2024
300 miles on the odometer and for a check engine light. Once the Roanoke dealer understood we purchased elsewhere, we were toast. We got a rollback and transported a brand new Jetta GLI to Charlottesville Once the Roanoke dealer understood we purchased elsewhere, we were toast. We got a rollback and transported a brand new Jetta GLI to Charlottesville and they took care of the problem politely and expeditiously. More
by IAN.YEATON
Other Employees Tagged: Dave Wood, Mike Munsey
