Bill Favini

This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very plea people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze." We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag. In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy. While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy. DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience. He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human. Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well. For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout! SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini. Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process. Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction. By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated. Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move. More

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Bill Favini was great to work with! Couldn't ask for a smoother, quicker transaction. Very responsive and professional. Thanks!! Couldn't ask for a smoother, quicker transaction. Very responsive and professional. Thanks!! More

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The team at RBM of Alpharetta makes buying a car a simple and enjoyable process. I have had the pleasure of buying multiple cars from Bill Favini. Bill is a true professional who will listen to your needs a and enjoyable process. I have had the pleasure of buying multiple cars from Bill Favini. Bill is a true professional who will listen to your needs and requirements and will help you purchase the “ right” car, not just any car. More

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This was my second time working with Bill at RBM of Alpharetta, and once again, the experience was seamless. He brings a rare combination of professionalism, transparency, and genuine care that sets hi Alpharetta, and once again, the experience was seamless. He brings a rare combination of professionalism, transparency, and genuine care that sets him apart. Bill is a seasoned expert who listens, advises with integrity, and always follows through. I trust him fully and would recommend him—and RBM of Alpharetta—without hesitation. More

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Absolutely great experience with Bill Favini. Very helpful with our needs. Highly recommend Bill and RBM of Alpharetta. Cindy Herndon Rick Kirby Very helpful with our needs. Highly recommend Bill and RBM of Alpharetta. Cindy Herndon Rick Kirby More

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The entire RBM team was great to work with, but Bill Favini stole the show. Bill was extremely responsive, accommodating, and consistently demonstrated he had my best interest in mind. Thanks Bill, i Favini stole the show. Bill was extremely responsive, accommodating, and consistently demonstrated he had my best interest in mind. Thanks Bill, it was an absolute pleasure working with you. More

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If you really want a car buying experience that exceeds your expectations, then go to RBM Alpharetta and ask for Bill Favini! This is my 3rd car this dealership and I drive from Chattanooga to do business your expectations, then go to RBM Alpharetta and ask for Bill Favini! This is my 3rd car this dealership and I drive from Chattanooga to do business with them! Bill takes excellent care of me and everyone is so friendly and professional which is why I drive over 2 hours to buy my Mercedes!! Thank you Bill and RBM Alpharetta for another wonderful experience! Pam C Chattanooga TN More

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Bill Favini at RBM of Alpharetta has been such a great help. His customer service and attention to detail is unmatched. Highly recommend. help. His customer service and attention to detail is unmatched. Highly recommend. More

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Very professional. The service was prompt. The agents are extremely kind and always making the customer feel welcomed. The service was prompt. The agents are extremely kind and always making the customer feel welcomed. More

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Over the past 17 years I have had the pleasure of working with Bill Favini, Donnie Moore in Sales and the service Department professionals. with Bill Favini, Donnie Moore in Sales and the service Department professionals. More

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