Bill Cannato

A pleasure to work with Eric Thompson and Justin Taylor very helpful and knounledge. They both went over and above working with me . I would certainly recommend , they are the best. That is why Ganley VIL very helpful and knounledge. They both went over and above working with me . I would certainly recommend , they are the best. That is why Ganley VILLAGE is what all about.. They both keep me very well informed what was happeng.They are an very Big ASSET to the dealership. RICH.P More

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Ganley Village is INCREDIBLE! From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated l From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated like I’m top priority and they always address any problem or concern I have. Overall a top notch dealership it’s the only place I take my vehicles to get serviced or to buy a vehicle! More

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Below is a letter submitted on my behalf to the General Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27 Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27th. I stated to the Service Advisor Mike Thomas that the rear driver side caliper was malfunctioning and I felt it was a factory warranty issue due to the vehicle only having just over 30 thousand miles. He agreed the caliper would be a valid warranty claim, however pads and rotors would not be covered. We agreed to disagree on that topic until the vehicle was properly diagnosed. I received a call the next day (April 28th) from Mike Thomas stating the caliper was functioning properly and the pads rusted in the saddle causing the pad to bind and prematurely wear the rotor. I was given an estimate of $537 to repair my vehicle. I declined the option and stated I would do the work myself (see picture below). I picked my Jeep up April 29th. While driving home to Madison Village approximately twelve miles away I could feel and smell the caliper malfunctioning on the ride home. The next day I dropped my Jeep off to a mechanic I use occasionally. I dropped it off stating I simply needed pads and rotors, not mentioning a malfunctioning caliper. Imagine my surprise when I received a call from the mechanic stating my vehicle was ready for pick up, but in addition to pads and rotors the rear driver side caliper needed replaced (see picture below). I immediately contacted your Service Department and spoke to your Service Director Bill Cannato. I presented him with the sequence of events above. This is where it really gets good! I was told that I should not have had the repair done? That I should have put the vehicle back together so he could evaluate it. My reply was "you want me to put it back together and risk further damage for something you should have fixed in the first place? The response was " he was at a disadvantage because he could not see the vehicle. Are you kidding me right now? I brought the faulty caliper to your Service Department. I spoke with Mike Thomas when I walked in the door. I showed him the caliper and he wanted to take it in the back to show the Service Technician. I stated that the caliper was not to leave my sight. He then left to get the technician, but instead came back with your Service Director Bill Cannato. By this time we all know the vehicle was never physically inspected by anyone at your facility. I was told by your Service Director "these things happen" and asked what would make me happy. I stated I would like the bill from the mechanic who actually did the repair to be reimbursed, a total of $417.04 (see picture below). I was told " that is not going to happen". We agreed on a reimbursement amount of $186.04 plus tax. that was back on April 30th. Just a quick update I still have not received. I was not happy with the resolution, but I just wanted to move on. In closing, I just wanted to touch base with you to let you know what practices are going on in your Service Department. I have been working on cars since I was twelve years old and that is how I get treated? I can only imagine what goes on with customers who have little to no knowledge about a vehicle. I had to laugh though upon our agreement I asked Bill to write down the agreed reimbursement amount sign and date it. His response was "ok but you can trust me"? Trust a guy who conducts business this way? I am extremely disappointed with the lack of effort put forth and the arrogance after the fact in which I had to deal with. If this is your business model I think you lost a customer today. More

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I have been buying vehicles at Village for 30+ years. Great dealership. Sales side I’ve been buying from Todd since 2012. He has been a pleasure to work with and always straight up. Todd is honestly the Great dealership. Sales side I’ve been buying from Todd since 2012. He has been a pleasure to work with and always straight up. Todd is honestly the only person that I want to buy a anywhere.Village and Todd have earned a life long costumer! More

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Had a pretty large problem with their brand new vehicle purchase in less than 5 days of ownership. We contacted the manager and he was not concerned about this at all. He said let him know if we don't get purchase in less than 5 days of ownership. We contacted the manager and he was not concerned about this at all. He said let him know if we don't get it fixed. He could get us a rental if we need it. Sorry, I don't feel like this is showing concern at all. 4 days after buying a vehicle and transmission and other issues. This is not the way I would do business. Not a happy customer. We can’t remember the managers name so we are noting all because that is what we need to complete this review. More

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Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an hour with no update, I got up to take my car. I received no explanation, just "sorry". Why bother scheduling appointments when it doesn't matter? Why not let the customer know things were running late? Why not offer some other option or alternative time? More

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We are very happy with Whitney and Henry, our sales person. Not happy the deal ship has not sent a $480 check due us. We waited over 3 hours which was ridiculous to sign papers person. Not happy the deal ship has not sent a $480 check due us. We waited over 3 hours which was ridiculous to sign papers More

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Just like to say that Ganley Village has been my long time dealership of choice for the last 20+ years.From the sales reps to management to the service advisors they all go out of their way to be helpful time dealership of choice for the last 20+ years.From the sales reps to management to the service advisors they all go out of their way to be helpful and accommodating. They do everything possible to get me the best deal they can that works for me and my budget. I would like to personally acknowledge Mike Campola, Ken Kukwa, Don Weiland, Jim Waterwash and Bill Cannato among others for the great customer service they provide. Keep up the great work! Regards, Ralph Soeder More

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got my second vehicle from Ganley and had a great experience. Thank you Todd and Justine for making the exploration and decision making process easy. Big thanks to Michael Campola for help and fast experience. Thank you Todd and Justine for making the exploration and decision making process easy. Big thanks to Michael Campola for help and fast respond on Emails and TXT msg. Love my new Ram and i hope to see you guys in couple years🤷🏻‍♂️ And i would like to say Thanks to Bill service supervisor on help and having patience with me and last service visit More

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Bill is awesome when he says he’s going to do something he does it. Bill Takes care of me & my family. Great service! & Staff he does it. Bill Takes care of me & my family. Great service! & Staff More

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