Bill Appel

I was very satisfied with the service and the quality of service provided with my vehicle service provided with my vehicle More

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Koons Chevrolet Buick GMC Tysons lied about the finding an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as t an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as the “engine was blown”. I requested a sample of the oil that they tested so I can send in the oil to Blackstone for an independent oil analysis. I also went to a high-end sports car mechanics shop for a second opinion (American High Performance based out of Lorton VA). I needed a high-performance shop to diagnose the supercharger blower as I felt like the noise was coming from the supercharger area. I also requested for them to pull an oil sample from the car. I never let the car out of sight and stood in the mechanics bay watching every move. When the car was lifted in the air, we checked the front right shock that was supposedly blown and the mechanic was in agreement with me that someone at Koons Tysons fraudulently smeared the oil from the top of the shock to the bottom trying to emulate a blown shock. They also indicated that the noise was coming from the top of the block and not the bottom. I got a lab test of the oil that was handed to me by Bill Appel at the dealership as well as the oil that I received from American High Performance. The oils were two completely different colors. I received the results back from Blackstone on 10-8-2024. The results are conclusive that no excessive metal was found in either sample that I sent them. They also verified that the two oil samples were not the same and were actually different confirming that Koons Tysons VA was conducting in fraudulent activities and if I did not double check, may have spent the $24,185.50 for the replacement engine that they claimed was "blown". I would never trust this dealership with any service or purchase. More

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I am very pleased with my experience at Koons Tysons Chevy Buick GMC. The team demonstrated professionalism and a genuine commitment to customer satisfaction. The entire process was efficient and hassle Chevy Buick GMC. The team demonstrated professionalism and a genuine commitment to customer satisfaction. The entire process was efficient and hassle-free. I would highly recommend Koons tysons chevy Buick GMC to anyone seeking quality service. More

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An outstanding service experience on My Corvette E-ray. They were prompt on getting to my car based on my appointment time, quickly diagnosed the problem and Resolving it. I have had a previous experience They were prompt on getting to my car based on my appointment time, quickly diagnosed the problem and Resolving it. I have had a previous experience with another Chevrolet dealership and this was a night and day difference! They have certainly earned my Business. Bill, my service advisor was in constant communication with me Which was a refreshing change from my previous experience. I would highly recommend coons for all your Chevrolet servicing needs. More

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Service and Rep. were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn More

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I got to Koons about ten minutes before my 0800 appt. Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaki Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaking wiper blades but Bill took care of them too. I was out by 0930. More

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Responsive to setting a pretty quick appointment and honest about expectations with a fairly old car!Professionaland courteous! honest about expectations with a fairly old car!Professionaland courteous! More

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They are polite and respectful and willing to help you in any way they can any way they can More

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Bill A. , the corvette service advisor is great & knows the product line very well. Will return next time my vette requires service. , the corvette service advisor is great & knows the product line very well. Will return next time my vette requires service. More

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When we must go to dealer for our 2 automobiles It has always been a pleasant experience since 1977!! Thankyou Mrs Donald Black always been a pleasant experience since 1977!! Thankyou Mrs Donald Black More

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