Bethany Smith
Bethany Smith at Norm Reeves Toyota Dallas
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Bethany Smith

Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Bethany Smith

August 13, 2024

Dealership Rating
Employee Rating

Yaela was amazing! She exceeded my expectations and really worked with my budget. Will definitely be recommending everyone to her and Cowboy Toyota. Thank you Yaela! More

by Sara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Yaela Dror

Aug 14, 2024

Norm Reeves Toyota Dallas responded

Sara, It's fantastic to hear that Yaela provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Cowboy Toyota!

June 30, 2024

Dealership Rating
Employee Rating

This dealership is amazing! Not only are all the employees very welcoming, we were able to get an extremely good deal on the vehicle we were looking for. Thank you very much to More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Pedro Cachay , Adriana Rodriguez

Jul 01, 2024

Norm Reeves Toyota Dallas responded

Hi Michelle: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Cowboy Toyota!

May 29, 2024

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Employee Rating

We were misled about the remaining maintenance coverage on the vehicle at the time of purchase. We have contacted Pedro, Mike (sales manager) and Bethany (client relationship) to honor what we were told bu More

by emedsid
Recommend Dealer
No

Other Employees Tagged: Tobias Fulton, Pedro Cachay , Mike Emery

Jun 01, 2024

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

Jun 13, 2024

emedsid responded

Your response was posted after 15 plus email exchanges about the complaint that we were misled about the maintenance coverage on the car at the time of sale and you declined to remediate it. Based on your perplexing response to a review here it reflects that either you get lots of complaints about customers being potentially misled into sales and you forgot the one from day before OR you don’t read reviews and just post a scripted response. May be this time it will be a better cover up response.

April 05, 2024

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Every person I encountered at this dealership was professional, well trained and knowledgeable. The method of quoting the sales price was refreshingly simple and complete. From Adrianna and Diana w More

by rfnewton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Joshua Wells , Adrianna, Diana

Apr 05, 2024

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2024

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My wife and I could not be happier or more impressed with Cowboy Toyota as a whole, and Scott Henderson in particular. We found our Supersonic Red Prius Limited on the Toyota website, and took a chance on vi More

by jarrod_k_wright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Henderson , Armando in Finance — five stars

Apr 01, 2024

Norm Reeves Toyota Dallas responded

Hi Jarrod: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Cowboy Toyota are glad to have you as a customer.

March 04, 2024

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I bought my first car with Cowboy Toyota and they made everything easy for me to understand. I plan on being a long time customer because of the trust they’ve instilled in me! More

by sofiapuente1314
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Pedro Cachay

Mar 04, 2024

Norm Reeves Toyota Dallas responded

Thank you, Sofia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

October 11, 2023

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Employee Rating

I was dreading going to a car dealership; Cowboy Toyota changed that. Karissa Carrasco is a phenomenal sales professional. She was knowledgable, patient, and never once tried to force a sale. She made sure More

by snewtonkimbrough
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2023

Norm Reeves Toyota Dallas responded

Congratulations on your new vehicle and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Karissa and Richard here at Cowboy Toyota.

October 07, 2023

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Employee Rating

Karissa is incredible. She made the car buying process quick, easy, and painless. As a woman buying a car, I have regularly had poor experiences elsewhere with sales people More

by 21legs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karissa Carrasco , Gabriel Hernandez

Oct 09, 2023

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. Karissa, Bethany, and Gabriel strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

September 21, 2023

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Employee Rating

Made everything easy & quick. First car purchase got me approved fast no problems highly recommend to work with him! More

by lindaneria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Williams, JOHN PENA

Sep 23, 2023

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

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