Bernie Gonzalez

Thank you for your service. And I will recommend to a friends and family member that And I will recommend to a friends and family member that More

by ANDRESTHOMAS908 Verified Customer Verified Customer

Report | Print

Took along time for ambient light install over 3 hours . I was offered numerous drinks . Everyone was very kind I was offered numerous drinks . Everyone was very kind More

by DOUGLASJEFF904 Verified Customer Verified Customer

Report | Print

Great sales rep and finance manager was awesome. I was very pleased and will tell others. I was very pleased and will tell others. More

by DRTMINOR Verified Customer Verified Customer

Report | Print

Tyler as well as Management were very professional and knowledgeable. Making this deal quick and simple! knowledgeable. Making this deal quick and simple! More

by ALANDELGADO75 Verified Customer Verified Customer

Report | Print

My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More

by JJRENOSOLUTION Verified Customer Verified Customer

Report | Print

Great experience with ordering and getting the truck I wanted. Delfino was a great help from start to finish. Thornton Chevrolet has a great team professional . wanted. Delfino was a great help from start to finish. Thornton Chevrolet has a great team professional . More

by FHALL2 Verified Customer Verified Customer

Report | Print

Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

by Bigcat1 Verified Customer Verified Customer

Report | Print

I should be excited my C8 that I ordered 14 months ago was delivered 2 weeks later I received a call from Justin Scott saying they miscalculated my payoff and I owed them $460.00, and if I didn't pay it i was delivered 2 weeks later I received a call from Justin Scott saying they miscalculated my payoff and I owed them $460.00, and if I didn't pay it immediately he would call & report the car stolen. Later that day it was found that they owed me money. I went to the dealership to retrieve my money and an apology from Justin. He said ( excuse me for doing my job, I tell everybody the same thing). After reporting this to Dan Ramsdell I asked that something be done about this. Dan said nothing would be done & that I was trying to blackmail them. I spent almost a $100,000 and this is the thanks that I get. I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN IN LIFE. More

Report | Print

The sales staff is extremely courteous, and the financing was easy. Best dealer ever been to! was easy. Best dealer ever been to! More

by GTaylor Verified Customer Verified Customer

Report | Print

I love my new car! !! Thanks for the great car buying experience!!Shout out to the finance manager for making explaining the terms and working with my budget! I will sen !! Thanks for the great car buying experience!!Shout out to the finance manager for making explaining the terms and working with my budget! I will send all my relatives to this dealership and I’ll be back when it’s time to trade or upgrade! More

Report | Print