Bernard Bertsch | Page 5

Good service, George Mack and Bernard Bertsch were super helpful and got us a deal quick. Would highly recommend to my friends :-) helpful and got us a deal quick. Would highly recommend to my friends :-) More

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Thank you, George and Bernard, for an outstanding, seamless car-buying experience at Route 46 Nissan. seamless car-buying experience at Route 46 Nissan. More

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I had a nice experiece. George Mack and Bernard Bertsch took good care of us. Looking forward for similar support from Nissan Route 46 dealer and team George Mack and Bernard Bertsch took good care of us. Looking forward for similar support from Nissan Route 46 dealer and team More

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Bernard and George went above and beyond to make sure we had a great experience, and we’re extremely happy with the car we purchased. Their professionalism and attentiveness made the process smooth and enjo had a great experience, and we’re extremely happy with the car we purchased. Their professionalism and attentiveness made the process smooth and enjoyable. We truly appreciate everything they did for us and will definitely be recommending this dealership to our friends and family for their future car purchases. More

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I had a pleasant experience with Bernard Birch and George Mack and I will look forward to seeing them again in the future and they were very kind. Mack and I will look forward to seeing them again in the future and they were very kind. More

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They took great care of us and were excellent with service it was a really good experience. service it was a really good experience. More

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On Friday July 26th 2024 my husband and I specifically drove an hour away to this Nissan dealership because they had the car we wanted. We made an appointment ahead of time with Nick Giacomaro. We let him drove an hour away to this Nissan dealership because they had the car we wanted. We made an appointment ahead of time with Nick Giacomaro. We let him know that we wanted the process to be quick since we already knew which car we wanted and had test drove it, plus we live an hour away, I was 8 months pregnant at that time and we had our toddler at home with a babysitter. He assured us we would be there for about two hours. Two hours turned into four, mostly because he was a chatter box and couldn't talk and work at the same time. While we were waiting we were told the car would be washed and detailed. We were also promised that our license and registration would be mailed directly to us so that we would not have to make the drive again. When we were finally ready to leave it was evident that the car was not washed at all, and the gas tank was two thirds empty. Nick acted surprised and to remedy the issue he said he would send us gift cards to cover the cost of a car wash and gas. He asked me to send him an email on Monday to remind him to send us the gift cards. Although this is not my responsibility, I emailed him anyway. After a week the gift cards were still not mailed and Nick left for vacation without having someone follow-up with us. I followed-up about the gift cards myself with Bernard Bertsch the sales manager. I called him a total of three times within two weeks and left a message each time. He did not return any of those calls, nor did he send the gift cards. I got a call from someone from Nissan about a week later telling me my license plate and registration are ready to be picked up. I told them that we were told it would be mailed directly to us to which the woman responded saying I'd have to follow-up with Nick about this. I emailed Nick on 8/20/24 and have yet to get a response. More

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George was the best! He took his time to truly understand what I needed in my new car. He was clear and hid nothing about the process. Made sure I knew exactly what I was He took his time to truly understand what I needed in my new car. He was clear and hid nothing about the process. Made sure I knew exactly what I was I was buying and was crystal clear about what I'd pay. Stayed with me until I was ready to drive away! Highly recommend George and Bernard Birtsch! More

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I had the worst experience possible at this dealership. Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing an Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing any privacy terms agreement. I would avoid this dealership. More

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The sales people were very friendly and helped throughout the entire process. Really great experience the entire process. Really great experience More

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