Bernard Azar

My wife and I recently leased a Mercedes-Benz with the help of Shawn Nabi, one of the Sales & Leasing Consultant at Mercedes-Benz of Onterio. Once we enter the dealership, the receptionist greeted us as help of Shawn Nabi, one of the Sales & Leasing Consultant at Mercedes-Benz of Onterio. Once we enter the dealership, the receptionist greeted us as if she was welcoming us into her home, and on every subsequent visit, we received the same hospitality regardless of who was staffing the front desk. When we initially introduced to Shawn Nabi, we indicated we were interested in leasing. From start of our discussion to the completion of our transaction Shawn Nabi modeled exceptional interpersonal skills and professionalism. He explained all the options and benefits we would have if we leased or purchased at Mercedes-Benz of Onterio. He highlighted resources unique to his dealership. During our discussions Shawn Nabi demonstrated that he listened with the intent of actively identifying our needs and concerns. He is knowledgeable and trustworthy in providing detailed information and resources related to Mercedes-Benz of Onterio’s leasing programs. To promptly address some of our reservations, Shawn Nabi introduced us to his manager, Afshin Sabermotlagh, who shared his management level insights and expertise. Next, we met with Nina Assaf and eventually, Bernard N. Azar, the Finance Managers, they were both very pleasant and proficient in addressing questions and issues that were uniquely relevant to their area of proficiency. Finally, we had the opportunity to work with Mike Doehla, the Service Advisor. He was also very supportive and professional. We especially liked the progress updates he provided while our car was in service, this demonstrated that he values his customers. When we picked up our car, he made time to explain how to access additional training, future service or general information, as needed. He provided his contact information and encouraged us to contact him if we have further service questions. Each of the previously mentioned employees and other ancillary staff members not mentioned here, without exception, exhibited a friendly welcoming demeanor. Overall, we are very happy with the high quality of customer centric service we experienced during our in-person and telephone interactions with the employees at Mercedes-Benz of Ontario. We would not hesitate to recommend Mercedes-Benz of Ontario dealership to our family members and friends. Thank You. More

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From the moment you walk to this dealership, you feel the difference, For sales Pedram is the way to go, always going above and beyond, for service Mike Doehla, they both are knowledgeable, and are transpare difference, For sales Pedram is the way to go, always going above and beyond, for service Mike Doehla, they both are knowledgeable, and are transparent. MB of Ontario is one of the best dealerships. More

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Nancy Quintero met our expectations. She is dedicated and talented and went above and beyond to make a difference in our lives. She truly cares about her customers. Thank you Mercedes-Be She is dedicated and talented and went above and beyond to make a difference in our lives. She truly cares about her customers. Thank you Mercedes-Benz of Ontario! More

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Ali made the entire process very positive. He took the time to explain even the smallest of details. He even followed up after our purchase to make sure that we didn’t have any problems or que He took the time to explain even the smallest of details. He even followed up after our purchase to make sure that we didn’t have any problems or questions. He was extremely helpful. More

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They treated me as always, as Top Priority! Always Professional and genuinely friendly! Happy Customer Here. I looked like a homeless person or maybe drug addict, broken fake nails, chipped and Always Professional and genuinely friendly! Happy Customer Here. I looked like a homeless person or maybe drug addict, broken fake nails, chipped and broken teeth, unbrushed looking hair, dirty stained clothes...I am in the middle of moving and I looked tore up, normally I look very nice. I am a real estate agent. They treated me just the same as when I show up looking all dressed up or looking like I may be very poor with no hygiene and I could not be happier with their ethics and individual care they provided. Thank you Mercedes-Benz of Ontario! More

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Nice facility, warm welcoming personnel staff, and excellent customer service. I’ve been their customer for more than 10 years. excellent customer service. I’ve been their customer for more than 10 years. More

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I had an awesome experience!I would send anyone looking I had an awesome experience! I would send anyone looking to buy a Mercedes to Ontario Mercedes! I had an awesome experience! I would send anyone looking to buy a Mercedes to Ontario Mercedes! More

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Great experience and great service. Thank you Mike for the experience and for getting my vehicle ready on time! the experience and for getting my vehicle ready on time! More

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Customer care is always levels above anywhere I’ve ever been. Dean, Ken, Gianny and Ted have been very helpful and kind. been. Dean, Ken, Gianny and Ted have been very helpful and kind. More

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The service level at this dealership is exceptional. Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s sta Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s staff doesn’t greet or acknowledge you just to view the redesign model of 2021 S-Class. Consequently, this was my experience prior to my last purchase as well. I will always be a loyal Fletcher Ontario customer. The entire team is awesome and see why they have won many service awards. Nice dealership as well. More

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