Berit Ostensen

Berit and everyone were so helpful and very kind They were all amazing especially berit very thankful for the help with my car made me feel very important were all amazing especially berit very thankful for the help with my car made me feel very important More

by QUINONESLISS12 Verified Customer Verified Customer

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Good communication but didn't fixed the problem with my car. New issue price increase Nothing else to say car. New issue price increase Nothing else to say More

by uncion78 Verified Customer Verified Customer

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In a world in which most service people no longer care, Napoli KIA is an oasis of efficiency, competence, and excellence. One could not ask for a better experience. And the prices are very reasonable! Napoli KIA is an oasis of efficiency, competence, and excellence. One could not ask for a better experience. And the prices are very reasonable! More

by Aewmason1911 Verified Customer Verified Customer

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When going to Napoli Kia in Milford. It’s always a pleasure to work with all of the service advisors. Especially Berit Ostensen, she is incredibly knowledgeable, thoughtful and extremely It’s always a pleasure to work with all of the service advisors. Especially Berit Ostensen, she is incredibly knowledgeable, thoughtful and extremely kind. She will treat you with kindness and respect and will keep you updated on the progress while your car is being serviced. I have worked with her for a while and every time, it was always a pleasure to work with her. Never had a negative experience with her or any other service advisors. So, I personally highly recommend Napoli KIA of Milford simply because their Service Department is the best of the business.. honestly it’s rare these days to have a friendly customer service, a lot’s of place definitely doesn’t have that vibe. You will not be disappointed if you go there to have your car serviced. Thank you to Berit Ostensen and the other advisors Jennifer, Marissa, Courtney for their exemplary leadership and dedication to their customers. Just outstanding people all around. More

by ac Verified Customer Verified Customer

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KIA reps were great from the time I pulled up to enter the garage while preparing paperwork for the recall and I was contacted as soon as the repair was done the garage while preparing paperwork for the recall and I was contacted as soon as the repair was done More

by Happy satisfied customer Verified Customer Verified Customer

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My experience was great Berit showed concerned and addressed every issue with reassurance Friendly and kind addressed every issue with reassurance Friendly and kind More

by ELAINEOGARRO Verified Customer Verified Customer

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Every experience I've had at this dealership has been pleasant, even when the purpose is to fix my broken car. The people are friendly and never make me feel like I'm bothering or interrupting them, the pleasant, even when the purpose is to fix my broken car. The people are friendly and never make me feel like I'm bothering or interrupting them, the service work is good, and the follow-up is excellent. More

by CHRISTINE.ANNA.PETERSON Verified Customer Verified Customer

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It was a very welcoming and great experience. BERIT it awesome!! accountability, communication, comprehension, and consistency. [1] (https://www.autosuccessonline.com/dealership-excellence-depend BERIT it awesome!! accountability, communication, comprehension, and consistency. [1] (https://www.autosuccessonline.com/dealership-excellence-depends-on-4-words/) More

by Missjackie1218 Verified Customer Verified Customer

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Easy and accommodating Every time I go the dealership is clean, the bathrooms are clean and the staff are friendly. I always wait for an oil change and it always is done fast. I love they send a video of wh clean, the bathrooms are clean and the staff are friendly. I always wait for an oil change and it always is done fast. I love they send a video of what they find. More

by Joannanelson2023 Verified Customer Verified Customer

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I love berit she have a good personality. Whenever I go to the service department, she always make sure she explained everything to me. She answered all my questions. She have a very good cus Whenever I go to the service department, she always make sure she explained everything to me. She answered all my questions. She have a very good customer service. She’s the best. She’s the only one I like to deal with when I go to the service department because she listened to what is my concern and then she explained to me what is going on she always explained so I understand what is going on because sometime I really don’t understand and she always make sure that I understand. More

by suetanya Verified Customer Verified Customer

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