Benjamin Zhou
Benjamin Zhou at Longo Toyota
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Benjamin Zhou

Express Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.7
44 Reviews

My previous experience is within the logistics industry and excited to venture into the auto world. I enjoy watching basketball and hiking.

Dealership Experience

4 yrs, 1 mo

Industry Experience

4 yrs, 1 mo

Languages Spoken

English English

Mandarin Mandarin

4.7

44 Reviews

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44 Reviews of Benjamin Zhou

March 14, 2025

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T Very good attitude! Detailed answers, attentive service! Everything is for the customer! Thank you very much! I will look for Mr. Zhou next time More

by Jasting Sun
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Recommend Dealer
Yes
Mar 14, 2025

Longo Toyota responded

Thank you for your kind words and for sharing your experience with us! We truly appreciate your support. Your satisfaction is our top priority, and we’re delighted to hear that you were pleased with our service. We will be sure to pass your compliments along to Ben. We look forward to serving you again in the future! Team Longo

February 08, 2025

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Always good Service. I drive pass 2 Toyota dealerships close to home but decide to always go to Longo for that Great Service and take the drive More

by FMedina
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Recommend Dealer
Yes
Feb 10, 2025

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience with us on DealerRater! We're thrilled to hear that you consistently choose Longo Toyota for your service, even when there are other dealerships closer to home. It truly means a lot to us to know that the level of service we provide keeps you coming back. We appreciate your loyalty and look forward to continuing to exceed your expectations for many more visits!

January 23, 2025

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Came for an oil change and they staff was communicative, kind and professional. Immediately let me know of a recall I wasn’t aware of. There was complimentary donuts, cookies, and water. Love Longo Toyota! More

by carlywn
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Recommend Dealer
Yes
Jan 23, 2025

Longo Toyota responded

We appreciate you taking the time to share your experience on DealerRater! It's great to hear that our team was communicative, kind, and professional during your visit. We're glad we could keep you informed about the recall and make your time with us comfortable. We look forward to seeing you again at Longo Toyota!

January 22, 2025

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It’s a great dealership, they were attentive as soon as I got there. Ben did a great job assisting me. More

by dgvera1213
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Recommend Dealer
Yes
Jan 22, 2025

Longo Toyota responded

We truly appreciate you taking the time to share your experience. We're glad to hear that Ben was able to assist you effectively and that you had a positive visit. Your feedback means a lot to us! Team Longo

October 11, 2024

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It was my first time to go to this Toyota Motor Company for maintenance. I was a little overwhelmed until I met Service Advisor Benjamin Zhou, who took the initiative to introduce the work process. His pro More

by Red apple
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Recommend Dealer
Yes
Oct 11, 2024

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on Dealer Rater! We're thrilled to hear that Benjamin Zhou made your first visit to our Toyota dealership so positive. His professionalism and dedication to customer care truly shine, and we're glad he was able to ease your concerns. Your feedback means a lot to our team, and we look forward to serving you again in the future! Team Longo

September 09, 2024

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Benjamin took great care of us. I do recommend going on the weekdays, on the weekends expect your care to take minimum 3 hours to service. More

by Justin90909090
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Recommend Dealer
Yes
Sep 09, 2024

Longo Toyota responded

Thank you for your valuable feedback and for your trust in our service. We’re delighted to hear that Benjamin took great care of you. We apologize for any delays you experienced and appreciate your patience. Your suggestion to visit during weekdays is noted and will certainly help future customers plan accordingly. We strive to improve our service and efficiency continuously, and your insights are invaluable in this process. Thank you once again for your feedback and for choosing us.

September 03, 2024

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I took my vehicle in for minor service and repairs. I ended up picking my vehicle up in worse shape. My interior was all marked up with grease on my door panels front and rear. My rear sliding door More

by scott
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Recommend Dealer
No

Other Employees Tagged: N/A

Sep 05, 2024

Longo Toyota responded

We know this matters important to you Scott, which makes it even more important to us @ Longo Toyota. At your convenience, please feel free to contact our Service Manager, Jesus Chacara @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com to discuss this matter in detail

August 03, 2024

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Hello I was very satisfied with the fast service I received from longo toyota. I arrived to my appt @ 11:30 for my oil change & evey thing was done with in an hour. Thank you so much for your good ser More

by dgbettyboop3
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Recommend Dealer
Yes
Aug 05, 2024

Longo Toyota responded

Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with the fast service you received at Longo Toyota | Ben. It's great to know that your oil change was completed efficiently and within the hour. We appreciate your kind words and look forward to serving you again in the future.

July 22, 2024

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Very good customer service and friendly . My car was done before the estimated time. For sure I will return to Longo More

by Elvamuniz18
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Recommend Dealer
Yes
Jul 22, 2024

Longo Toyota responded

Thank you for your review, it's means a lot to us @ Longo

July 20, 2024

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Repair the both front strut/shock absorber, I am asking more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not More

by b3nn1tan
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Recommend Dealer
No
Jul 23, 2024

Longo Toyota responded

Thank you for talking with our Service Manager, Jesus Chacara today July 23, 2024 about this matter in detail and we're glad to know we've regained your trust. If you ever have any questions and or concerns, please feel free to ask for a manager on duty, they're always here to listen. Team Longo

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