Benjamin Uquillas

Unacceptable and Disrespectful Service I recently had an extremely disappointing experience at Hudson Honda. Yesterday, I called the service desk to schedule an oil change with a tire rotation, as I had an extremely disappointing experience at Hudson Honda. Yesterday, I called the service desk to schedule an oil change with a tire rotation, as I had received a coupon for a deal. The service representative confirmed that the coupon could be honored for my Nissan, given that I purchased the vehicle from this dealership last year. My daughter came in for the appointment, but the gentleman at the desk told her the price would be approximately $120 for the service. When my daughter mentioned that the lady on the phone confirmed the coupon would be honored (and even verified this with her supervisor), the gentleman's response was appalling. He dismissed the confirmation by saying, “She is a lady, and she does not know anything about cars” This behavior was both disgusting and highly disrespectful. For an employee to make such a sexist and dismissive remark, especially to a customer, is entirely unacceptable. It reflects poorly on the dealership's professionalism and commitment to customer service. I expect better from Hudson Honda and would appreciate an explanation for this behavior, along with steps to ensure such incidents don’t happen again. As of now, I cannot recommend this dealership and will strongly reconsider returning for future services. More

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One week later the battery was dead, I had to call honda town truck to ask for help, btw this car only has 26k miles. After that, almost 2 months of waiting for the plates and registration, and registration town truck to ask for help, btw this car only has 26k miles. After that, almost 2 months of waiting for the plates and registration, and registration comes under the person who takes the loan, no under the name of the person who is driving. Before to take the loan, I asked the seller if the registration can comes under my name and he said yes. Now in the dealership, nobody gave me an answer about it, nobody helps and the financial guy just told me: you didnt ASK ME. This dealership only cared about the sells not about the customers. More

by Deysy Rodriguez/ oliva Pineda Verified Customer Verified Customer

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All is good, service, communication is great here. You can see (they can show) an exact issue under the hood if needed to make sure you understand. Pricing is reasonable. You can see (they can show) an exact issue under the hood if needed to make sure you understand. Pricing is reasonable. More

by TATSIANA Verified Customer Verified Customer

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Very friendly, quick to help. Explaining everything they needed to do and price was reasonable Explaining everything they needed to do and price was reasonable More

by ANT.AYALA6801 Verified Customer Verified Customer

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Both Joe Eric and Jon took extra care It was important that the paint was properly blended and it was Very happy that the paint was properly blended and it was Very happy More

by daveradionews0 Verified Customer Verified Customer

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Terrible location, incompetent staff, more worried to make a quick buck than have a customer for life make a quick buck than have a customer for life More

by J Verified Customer Verified Customer

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You guys did a good job I wish the turn around from the body shop had been faster or a loaner would have been nice body shop had been faster or a loaner would have been nice More

by daveradionews0 Verified Customer Verified Customer

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Uncomfortable seating . .no courtesy vehicle offered and very slow service. Poor location was there with my pregnancy wife for over 3 hours for seat belt recall .when it only .no courtesy vehicle offered and very slow service. Poor location was there with my pregnancy wife for over 3 hours for seat belt recall .when it only take 15 mind More

by ALBERTO.ALICEA99 Verified Customer Verified Customer

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Excelente tratan de ayudar y que la gente esté conforme con el trabajo que uno quiere con el trabajo que uno quiere More

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Muy amable el sr Uquillas dispuesto ayudar, el lugar cómodo, agradable para esperar hasta que estee listo el auto cómodo, agradable para esperar hasta que estee listo el auto More

by RICHARDHLOPZ Verified Customer Verified Customer

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