Benjamin Harris
Benjamin Harris at Southwest Kia of Rockwall

Benjamin Harris

Sales Manager

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.4
13 Reviews
4.4

13 Reviews

Write a Review

13 Reviews of Benjamin Harris

March 28, 2025

Dealership Rating
Employee Rating

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni More

by kkimballb25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 14, 2025

Southwest Kia of Rockwall responded

I'm very sorry to hear about your continued frustration and that you haven't received a follow-up from our team. This is not the experience we ever want for our customers, and I want to personally ensure we review everything thoroughly and work toward a resolution. Please reach out to me directly at your earliest convenience so I can better understand the situation and see how we can assist moving forward. Sincerely, David Oden General Sales Manager davidoden@lithia.com

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

THIS DEALERSHIP IS A SCAM

February 02, 2025

Dealership Rating
Employee Rating

They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. More

by katie826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Southwest Kia of Rockwall responded

Katie, thank you for your continued trust in Rockwall Kia! We're delighted to hear that you've had consistently positive experiences with us. Enjoy your new car!

February 01, 2025

Dealership Rating
Employee Rating

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. More

by txrenegade226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hall, Eric Everly , Bailey Christian

Feb 03, 2025

Southwest Kia of Rockwall responded

We're delighted to hear that Bailey provided excellent customer service and made your experience at Rockwall Kia a smooth one. Thank you for the high recommendation!

August 04, 2024

Dealership Rating
Employee Rating

Great service by Marcus Taylor. I would refer him in the future & look forward to doing business in the future More

by Lnovy09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Southwest Kia of Rockwall responded

Thank you for the kind words! We're delighted to hear that Marcus provided great service at Rockwall Kia. We look forward to assisting you again in the future!

July 22, 2024

Dealership Rating
Employee Rating

Dealership was very knowledgeable about what cars were in stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS More

by terrieburson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2024

Southwest Kia of Rockwall responded

We're glad to hear Bailey and Marcus were able to help you find exactly what you wanted at Rockwall Kia! Thank you for the great feedback!

May 15, 2024

Dealership Rating
Employee Rating

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

by Hakarri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

We're delighted to know that Ross made your lease buyout process a breeze at Southwest Kia of Rockwall. Thank you for sharing your experience with us!

May 15, 2024

Dealership Rating
Employee Rating

I had a great experience at the dealership. So kind and helpful! I liked that they were open and transparent about the whole process. More

by Kristie.orr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

Kristie, we're glad to know you had a great experience at Southwest Kia of Rockwall. We always aim for transparency and kindness in our process. Thank you for your review!

February 25, 2024

Dealership Rating
Employee Rating

We’ve now bought or leased three cars from the team at Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a f More

by CoachTrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Everly, Christopher Collyer , Zac

Feb 26, 2024

Southwest Kia of Rockwall responded

Trey, it's great to know you've had consistent positive experiences with us at Southwest Kia of Rockwall. We aim for straightforward and honest service every time. Thanks for your continued support!

January 26, 2024

Dealership Rating
Employee Rating

Awesome team from service to sales! Went above and beyond to get me in a new car. More

by xoxovanessam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcus Taylor

Jan 26, 2024

Southwest Kia of Rockwall responded

Thank you for leaving us a review and choosing Southwest Kia of Rockwall. We are glad to hear that you had a great experience and left with a new car. Travel safe!

November 09, 2023

Dealership Rating
Employee Rating

Professional and prices are responsible. Would recommend their dealership to everyone who is looking for good service. More

by Sébastien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Southwest Kia of Rockwall responded

Sébastien, we're glad to know you found our service at Southwest Kia of Rockwall professional and reasonably priced. Thanks for recommending us!

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