Ben Wise
Ben Wise at Toyota of Kent

Ben Wise

Finance Manager

Toyota of Kent

1111 W. Main St.
Kent, OH 44240

4.2
5 Reviews
4.2

5 Reviews

Write a Review

5 Reviews of Ben Wise

December 12, 2024

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Employee Rating

Not sure how they were able to certify my vehicle with the issues, I have had. Great, I have a warranty but you don’t ever want to fight to use it. I will blast the Toyota dealership near me that couldn’t More

by mindypowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ryan Urban, Mike Dobson

Dec 14, 2024

Toyota of Kent responded

Mrs. Powers, Your Toyota Certified Warranty is with Toyota, your vehicle was sold to you as a TCUV with the warranty so there should be no issues with that warranty whatsoever. I also personally did tell you that we ordered you the new piece of glass with the metal trim that was rusting for us to put in at no cost to you, which we could not get in touch with you when the part arrived. Your car has a Toyota Certified Warranty, so any mechanical issue would be covered and I also paid for a new piece of glass for you to remove the metal surround that was starting to rust. I am unsure how I can help any further. Ryan Urban General Manager Toyota of Kent

Dec 15, 2024

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

Dec 15, 2024

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

November 20, 2024

Dealership Rating
Employee Rating

Ryan went above and beyond, phenomenal customer service and an amazing facility! Definitely recommended Toyota of Kent! More

by afejes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Urban, Ryan Dodge

Nov 22, 2024

Toyota of Kent responded

Hi Afejes, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Ryan took top-notch care of you. Have a fantastic day!

October 18, 2024

Dealership Rating
Employee Rating

This was a fantastic experience. The kindness and attention to my needs was so appreciated. They were patient and took the time to make sure I not only understood the process but tha More

by liz.drotar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danielle Martinez, Ryan Dodge

Oct 20, 2024

Toyota of Kent responded

Liz.drotar, we're so glad that we were able to go above and beyond your expectations! Thank you for your high praises and kind words and it's great to hear that Ryan's humor and patient was appreciated! We're delighted to hear that the process was low stress and pressure free. Enjoy of your weekend!

September 26, 2024

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Employee Rating

The entire team was fast, detail-oriented, communicative, helpful and friendly when I bought a new car. From the initial email to the time I got the keys for my new car, they made the purchase enjoyable! More

by Roger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Toyota of Kent responded

Roger, we're glad you had such a fantastic experience with us! Thank you for your high praises and kind comments about our Toyota of Kent team. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a stellar weekend!

August 26, 2024

Dealership Rating
Employee Rating

Very welcoming, answered all the questions we had, and the process of buying a new vehicle went smooth and quickly! More

by cpenix80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danielle Martinez, Ryan Dodge

Aug 31, 2024

Toyota of Kent responded

Cpenix80, we're glad you had such a wonderful experience with us! We're glad to hear that it was a quick and smooth process and that our team was welcoming. Thank you for taking the time to leave us your feedback, we appreciate it. Have a fantastic day!

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