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Ben Wade
Ben Wade at Skyline Ford

Ben Wade | Page 11

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.4
107 Reviews
4.4

107 Reviews

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107 Reviews of Ben Wade

April 07, 2024

Dealership Rating
Employee Rating

Ben was great Took care of everything on my Ford transit van all the recalls and recommended services More

by SJF1010
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 07, 2024

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Employee Rating

Took months to complete my main repair and smaller things needing attention were entirely ignored despite repeated requests. More

by LauraMilburn
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 12, 2024

Skyline Ford responded

We understand your disappointment regarding the lengthy completion time for your main repair and the frustration caused by unaddressed smaller issues despite your repeated requests. Your satisfaction is our priority, and we apologize for any inconvenience this delay has caused.

Apr 24, 2024

LauraMilburn responded

You're delays cost me significantly, both in time and money, as my rental car allowance was well exceeded on the insurance covered repairs. Fixing a leaking washer fluid line shouldn't be difficult either. The lack of communication regarding the various delays was horrid. If I had known my truck was just sitting waiting for parts or the tech on emergency leave I'd have picked it up and not wasted rental car time until it was truly needed. Your placating response left a lot to be desired too. Like it's some canned response and not genuine concern for losing a customer over your poor customer service.

March 30, 2024

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Employee Rating

In for a 3 day job. 3rd afternoon I called. Not even started the work More

by mkerr96
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Service Time
Service Communication
Recommend Dealer
No
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Apr 12, 2024

Skyline Ford responded

Your time is valuable, and we apologize for any inconvenience caused by this unexpected delay. Your feedback is essential in highlighting areas where we need to improve our scheduling and communication processes to better meet your expectations.

December 02, 2023

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Employee Rating

Excellent and professional service. Everyone was extremely friendly and helpful from the service rep to the cashier. More

by David
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 29, 2023

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Employee Rating

A problem with my car was diagnosed, but further examination showed car did not need repairs. More

by flcaffey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Arturo Gonzalez, Mel Wangler, Jim Agur, Jenny Thomas , Sterling Wallace

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Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford and letting us take a peek at your vehicle!

November 24, 2023

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Employee Rating

I’m 100% pleased with ALL the staff and service providers at Skyline Ford in Salem Oregon…!!! More

by Lloyd Subriar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sage Bass, Jeff White, Nicholas Philips , Matthew Hyatt, Ivy in service, Ed in parts, Willie switchboard

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Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 18, 2023

Dealership Rating
Employee Rating

Prompt and professional , appeared to know what was going on. Could of been a little more courteous. More

by CTIECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff White, Gavin Lawson, Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur, Jenny Thomas , Sterling Wallace

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Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

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