Ben Stephens

I had a great car buying experience at Westside Lexus. Tim Gallagher assisted me on my test drive and help me choose a car that fit my needs without any pressure and Ben Stephen's was so helpful also in n Tim Gallagher assisted me on my test drive and help me choose a car that fit my needs without any pressure and Ben Stephen's was so helpful also in negotiating the final deal and working with the value of my trade in vehicle. We did it all in all in a timely manner, even on a Saturday! Forgot to mention Manny in finance, great help with the contract and warranties I wanted. Thanks to all More

by joeyhalldds Verified Customer Verified Customer

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I recently purchased a vehicle from John, and I must say, the experience was nothing short of outstanding. I was greeted with professionalism and a warm welcome when I walked into the dealership. The staff w the experience was nothing short of outstanding. I was greeted with professionalism and a warm welcome when I walked into the dealership. The staff was incredibly knowledgeable and took the time to understand my needs, guiding me through the entire process without any pressure. The sales team was transparent, providing clear information about the car’s features, pricing, and financing options. They were patient and answered all my questions, ensuring I felt confident about my decision. I appreciated their honesty and that they didn’t push me toward more expensive options just to make a sale. When it came to the actual purchase, the process was smooth and efficient. The paperwork was handled quickly, and the team went above and beyond to make sure I was comfortable with every aspect of the transaction. The finance department was equally impressive, offering competitive rates and explaining all the details thoroughly. The vehicle itself was in pristine condition, exactly as advertised. The team even took the time to walk me through its features and made sure I was comfortable with all the controls before driving off the lot. What truly stood out to me was the exceptional customer service. Even after the sale, the team followed up to ensure I was satisfied with my purchase and to answer any additional questions I had. It’s clear that John values their customers and strives to build lasting relationships. I highly recommend John Loving to anyone in the market for a new or used vehicle. Their commitment to quality and customer satisfaction is evident in every interaction. I couldn’t be happier with my experience and my new car! More

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Service is always exceptional and Alex Owens was a delight to work with in finding a new car to replace my leased vehicle. He was very professional, friendly, enthusiastic and knowledgeable. I am gl delight to work with in finding a new car to replace my leased vehicle. He was very professional, friendly, enthusiastic and knowledgeable. I am glad that my previous sales person, Dominic Thornton, took the initiative to send me an email about my lease expiration coming due and setting me up with Alex to explore my options. Dominic did a good job taking me thru all the closing documents to complete the deal. More

by JTBJR Verified Customer Verified Customer

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Great experience. This was our third Lexus purchase from Westside and I highly recommend them. These folks know what customer service means! This was our third Lexus purchase from Westside and I highly recommend them. These folks know what customer service means! More

by TSOWELL Verified Customer Verified Customer

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I can't say enough good things about these folks. Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we would never go anywhere else!! More

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Beautiful dealership, comfortable and open with friendly people. Made looking and buying a car a breeze. friendly people. Made looking and buying a car a breeze. More

by jw_watson Verified Customer Verified Customer

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Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

by BARRYML Verified Customer Verified Customer

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5 star service from start to finish. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. Thank you so much.. More

by elle.hill Verified Customer Verified Customer

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Title: Deceptive Car Dealer and Untrustworthy Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how disappointed and frustrated I am with the entire ordeal. In all my years of car buying, I have never encountered such dishonesty and disregard for customer trust. From the moment I stepped onto the lot, it was clear that my interests and needs were not their priority. John Loving came across as friendly and knowledgeable, but it didn't take long to realize that his apparent expertise was nothing more than a façade for a series of blatant lies and half-truths. The financial aspect of the transaction was equally problematic. John Loving & Dominic misled me about the terms of the financing agreement, and I ended up with a much higher interest rate than he had initially promised. This felt like a bait-and-switch tactic that only added to the overall sense of deception. In conclusion, my experience with Westside Lexus and John Loving was nothing short of a nightmare. I strongly advise anyone considering doing business with them to proceed with extreme caution, if not avoid them altogether. Their dishonesty and lack of integrity are inexcusable, and I regret the day I ever set foot in their dealership. Save yourself the headache and look elsewhere for a more trustworthy and reputable car dealer. More

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Can’t say enough good things about this dealership! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! More

by TSOWELL Verified Customer Verified Customer

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