Ben Stephens
Ben Stephens at Westside Lexus

Ben Stephens | Page 3

New Vehicle Sales Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
93 Reviews
5.0

93 Reviews

Write a Review

Dealership Experience

11 yrs, 6 mos

Industry Experience

11 yrs, 6 mos

93 Reviews of Ben Stephens

May 21, 2023

Dealership Rating
Employee Rating

Can’t say enough good things about this dealership! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! More

by TSOWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson, Dominic Thornton, Sterling Sine , James Breaux

May 23, 2023

Westside Lexus responded

We appreciate you taking the time to share your positive experience of buying a car at Westside Lexus! Our team is dedicated to ensuring our customers have a smooth, hassle-free experience, and we are thrilled to hear that we met your expectations. We're grateful for your business and hope you're enjoying your new vehicle!

May 15, 2023

Dealership Rating
Employee Rating

Just bought the Lexus 2 weeks ago. The buying experience was as nice as it can be. The attention was good, they were very polite and helpful. The only downside was doing a trade in. More

by MQuesada1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

May 16, 2023

Westside Lexus responded

We're delighted you found your buying experience with us here at Westside Lexus to be pleasant! We appreciate you for sharing your feedback about the trade-in process - we'll keep it in mind for future improvements to our process. Enjoy the new Lexus, and drive safely on the road ahead!

May 02, 2023

Dealership Rating
Employee Rating

Westside Lexus is the best! They always make each visit so pleasant and enjoyable. Truly a great customer satisfaction focused organization! More

by TSOWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson, Dominic Thornton, Sterling Sine , James Breaux

May 02, 2023

Westside Lexus responded

We're so glad to hear that you have had a pleasant and enjoyable time at Westside Lexus! Customer satisfaction is our main priority, and we're thrilled to see that it shows. Thank you for your support of our organization!

June 01, 2022

Dealership Rating
Employee Rating

Great service and a friendly staff. Process was quick and painless. Delivery went very smoothly. More

by GOTEN1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Westside Lexus responded

It was a pleasure to assist you with your latest purchase! Thank you for leaving Westside Lexus a five-star review and we hope to see you back next time.

November 10, 2021

Dealership Rating
Employee Rating

Tough negotiations but eventually came around to a fair deal. Nice show room, guess we are paying for that. More

by Houston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dallas Chamberlain

Nov 11, 2021

Westside Lexus responded

It makes us happy that we could come to an agreement that everyone was happy with. Congrats on your vehicle--how exciting! Thanks for the review of Westside Lexus!

August 02, 2021

Dealership Rating
Employee Rating

Thank You! Wonderful experience. Lexus staff took their time, did not push me into purchasing vehicle. Answered all my questions. Highly recommend. Thank You Westside Lexus. More

by NR2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon , Nam Pham

Aug 02, 2021

Westside Lexus responded

Thank you for recommending Westside Lexus! We are delighted to hear that you had a pressure-free car-buying experience and received informative service from our team. Congratulations on your new ride!

July 29, 2021

Dealership Rating
Employee Rating

7th Lexus we have purchase from Westside. They have the best selection and are always easy and honest to deal with. Love the new dealership. More

by PURTLEINSURANCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Jul 29, 2021

Westside Lexus responded

Your continued confidence means so much to the Westside Lexus team! We are delighted we could send you home in your 7th Lexus! Enjoy the new ride and have a great day!

July 20, 2021

Dealership Rating
Employee Rating

Great customer service! Steve took the time to listen to what our needs in a vehicle were and found us the perfect option. He earned our respect and trust and provided amazing service! Ben was also very he More

by Jeff Carrus
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro , Steve Davis

Jul 20, 2021

Westside Lexus responded

Hi Jeff - Thank you for sharing your positive review of Steve, Ben, and the team! We are grateful for your business here at Westside Lexus. Safe travels in your new car!

April 21, 2021

Dealership Rating
Employee Rating

Want a great used car purchasing experience, go see Sterling Sine. Absolutely great experience all around. I've interacted with nearly every department within WS Lexus and each time they hit it out of More

by SMarshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Isaias Ponce, Anil Sharma, Sterling Sine , Pam Pitakpitayaphol

Apr 22, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with Sterling and our team at Westside Lexus, and we will certainly pass along your kind words. We are grateful to have you as a returning customer, and we look forward to your next visit!

January 17, 2021

Dealership Rating
Employee Rating

The sales consultant, finance manager as well as management was very helpful and made the Lexus experience very pleasant. Dealership also followed CDC covid protocols. More

by hmit80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Owens, Anil Sharma , James Breaux, Alex Ruata

Jan 18, 2021

Westside Lexus responded

We couldn't have asked for better feedback! It was our pleasure to make your buying experience safe, attentive, and enjoyable. Thank you for trusting Westside Lexus with your business, and congratulations on your new car!

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