Ben Stapleton

★☆☆☆☆ I recently purchased a Kia Carnival from Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative (Angela) was professional and helpful, the overall experience was deeply disappointing. The dealership failed to provide clear communication about their payment policies, particularly regarding which banks they work with. Despite multiple follow-ups over several days, I never received clear answers about whether they accepted drafts from specific banks. This lack of response forced me to resort to a wire transfer, causing unnecessary delays and complications. The sales manager, rather than helping, added to the frustration. He claimed he could beat my pre-arranged financing rate of 5.5% but never provided any concrete terms or documentation. This led to me having to pay cash for the vehicle against my original intentions. When the wire transfer was sent, verification took nearly two hours despite promises of an instant process – particularly challenging as I was managing young children and a mobility-impaired grandparent during this time. To add insult to injury, when I finally received the vehicle, it still had trash in the third row and less than a quarter tank of gas. Their solution? A free future detailing service – despite the fact that I live two hours away from their dealership. The cost of filling up the nearly empty tank they provided me actually exceeded what a local detailing service would cost in my area. This "solution" demonstrated a complete lack of understanding or concern for the customer's actual situation. The dealership's response to my detailed complaint acknowledged these issues, but their proposed remedy showed little genuine effort to make things right. Potential customers, especially those traveling from out of town, should be aware of these service and communication problems before making their purchasing decisions. Positives: - Competitive vehicle pricing - One helpful sales representative - Eventually acknowledged issues Negatives: - Poor communication about payment policies - Unsubstantiated financing promises - Significant delays in payment processing - Vehicle delivered in subpar condition - Lack of proactive problem-solving - Offered impractical compensation (detailing service 2 hours away) More

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I have no complaints everything was good and thank you for your service thank you for your text for your service thank you for your text More

by BILLYBELL7704 Verified Customer Verified Customer

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The unofficial standard for what the buying experience should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. More

by blake38 Verified Customer Verified Customer

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Excellent customer service and the sales staff is wonderful. No high pressure sales tactics. Highly recommend. wonderful. No high pressure sales tactics. Highly recommend. More

by JennM Verified Customer Verified Customer

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It was a great experience from the moment I put an internet lead in on a Sunday. Micah helped me get the vehicle I wanted and had me out in about 2 hours start to finish. Most people have a bad experi internet lead in on a Sunday. Micah helped me get the vehicle I wanted and had me out in about 2 hours start to finish. Most people have a bad experience but the Team @ Hillsboro Ford ensure that I had an amazing one. Thanks again to all involved. More

by guyfino Verified Customer Verified Customer

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Great staff always there to help. The dealership has a real family feeling. The service department has always taken great care of me and my family. Would highly recommend this dealer. The dealership has a real family feeling. The service department has always taken great care of me and my family. Would highly recommend this dealer. More

by 088ball Verified Customer Verified Customer

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"I had an excellent experience at Hillsboro Ford in Hillsboro, Texas. The team there was incredibly professional and helpful throughout the entire process. They took the time to understand my needs and Hillsboro, Texas. The team there was incredibly professional and helpful throughout the entire process. They took the time to understand my needs and were able to save me money on the purchase of my new vehicle. I was impressed by their attention to detail and their commitment to providing outstanding customer service. I would highly recommend Hillsboro Ford to anyone in the market for a new or used vehicle. They exceeded my expectations and made the car-buying experience a breeze. Thank you, Hillsboro Ford, for your excellent service!" - JBE More

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Convenient and cordial. Offered a fair deal and price. Have traded vehicles several times in the past. Will recommend to friends and family. Great service department. Offered a fair deal and price. Have traded vehicles several times in the past. Will recommend to friends and family. Great service department. More

by carlfoster22 Verified Customer Verified Customer

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Great service with amazing staff! Would recommend time and time again! The new General Manager is very hands-on and attentive to every situation and delivers excellent solutions. Would recommend time and time again! The new General Manager is very hands-on and attentive to every situation and delivers excellent solutions. More

by HaleyLyse Verified Customer Verified Customer

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