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Ben Scott

Overview Reviews (14) Inventory (198)

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Ben Scott

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Ben Scott

Special Finance Manager

Kenny Ross Ford

104 Black Hill Road
Adamsburg, PA 15611

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4.7

14 Reviews

Overview Reviews (14) Inventory (198)

4.7

14 Reviews

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14 Reviews of Ben Scott

February 04, 2025

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Employee Rating

The vehicle I was purchasing was at their used car lot and I agreed to a price with the sales manager at this lot. I was head to my credit union to finalize my loan and figure out how much I wanted to put and I agreed to a price with the sales manager at this lot. I was head to my credit union to finalize my loan and figure out how much I wanted to put down on the vehicle ($30,000). All I needed was a signed Purchase Order from the dealer. The used car manager called me and let me know that GM and Finance guy for the dealership just wrote up the purchase order and add a $4,500 Service contract to my purchase order. This is a complete Bait and Switch! I was told they had another buyer, and they tried to sell me on the same deal they were trying sell the other buyer on, but the other buy could not Qualify for a loan. Meanwhile, It feels good to look back at their website to still see them sitting on the vehicle for over 120day now! This dealership is the definition of the term "Used Car Dealer" just greedy as xxxx! Even thought this vehicle is still available for Less $ I would buy anything from such dishonest car dealer! More

by Mlsab

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: CJ Musnug, Rae Ann Morris

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Feb 04, 2025 -

Kenny Ross Ford responded

Hi Matt, I’m Rae Ann Morris, the General Manager at Kenny Ross Ford. I truly appreciate you taking the time to share your experience, and I’d like the opportunity to speak with you directly to better understand what happened and work toward a resolution. Our goal is always transparency and fairness in every deal, and I regret that you feel otherwise. That’s not the experience we want for any of our customers. If there was any miscommunication along the way, I’d love the chance to address it and make things right. Please give me a call at your earliest convenience—I’m happy to discuss this further. You can reach me directly at 724-978-2010. Looking forward to hearing from you. Rae Ann Morris General Manager Kenny Ross Ford 724-864-3601 kennyrossford.com

Feb 05, 2025 -

Kenny Ross Ford responded

I understand how confusing it can be when dealing with different rooftops, and I personally will be involved in all deals from that location moving forward. I am trying to piece together the information you provided me, and I want to make sure I fully understand what happened. Do you know which used car manager you spoke to at that location? I appreciate your feedback and would like to address this properly. Looking forward to your response.

Feb 05, 2025 -

Mlsab responded

Honestly, if you wanted to correct this you should have honored the agreed upon price that I made with the used car manager! After I refused the Purchase Order because of the $4,500 Service Contract added to it. I had a totally different sales guy then the one I dealt with in person call me. I explained the situation to him about your Bait & Switch tactics and I was still in the market but would even think of purchasing a vehicle from a dealership like the one he works for. After that conversation you think I would have gotten a call from someone higher up! But, no I did not. So, now that I have exposed you and your dealership publicly about your Bait & Switch tactics you want to try and correct it. This is why I don't waste my time sitting in dealership trying to haggle. I was in the area on business and figured I would check out the vehicle that I saw online. I spoke with both the sales guy and the used car manager that I was either going to pay cash for the vehicle or put a large amount of money down and do a loan with my credit union. Asked for their best out the door price and it was provided. I agreed to make the purchase for that price. Here is what you need to know. I only purchase from honest people. I asked for a best and final quote from you Used Car Manager and he provided it. I agreed to purchase the vehicle. I was at my Credit Union approved for a loan in which I was putting over $30K down and Kenny Ross Ford couldn't provide me with a Purchase Order that matches what I agreed to pay. I don't need the the vehicle, but you sure do need to sell them. So, the moral is if your honest your will probably sell more vehicles! I honestly feel sorry for your sales team!

December 26, 2024

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Employee Rating

Everybody was very professional. I would definitely recommend him. I was taken care of from the moment when I walked in the door till the moment I left very courteous and very nice. I would definitely recommend him. I was taken care of from the moment when I walked in the door till the moment I left very courteous and very nice. More

by HARSHMAN1701

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Kristy Hartman, CJ Musnug, Rae Ann Morris, Greg Kuzyck

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December 03, 2024

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The people were very nice and updated me om every step of the way! I am very satisfied!! the way! I am very satisfied!! More

by johnsonandrewb0616

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristy Hartman, Jeff Decker, CJ Musnug, Brian Smoody, Braden Castle, Rae Ann Morris, Greg Kuzyck, Greg Peters, Mike Good

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Dec 06, 2024 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 22, 2024

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Employee Rating

This is the best dealership that I have ever had the pleasure of doing business. Excellent customer service from sales to service. It is truly a excellent experience. pleasure of doing business. Excellent customer service from sales to service. It is truly a excellent experience. More

by JAMESMORROW3339

Verified Customer

Service Price Transparency

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Rae Ann Morris, Greg Kuzyck

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November 07, 2024

Dealership Rating

Employee Rating

The staff were amazing and very friendly! I am highly impressed and satisfied with my purchase!! Thank you! I am highly impressed and satisfied with my purchase!! Thank you! More

by KSIRNIC

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kristy Hartman, Jeff Decker, CJ Musnug, Brian Smoody, Braden Castle, Rae Ann Morris, Greg Kuzyck, Greg Peters, Mike Good , Don Alexander & Mark Ghrist

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August 03, 2024

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Employee Rating

Very good mechanics who really know what they are doing. Very nice people to work with Very nice people to work with More

by JDERR3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristy Hartman, CJ Musnug, Rae Ann Morris, Greg Kuzyck , Richard McCoy, Dick Hanzel

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Aug 06, 2024 -

Kenny Ross Ford responded

July 25, 2024

Dealership Rating

Employee Rating

Awesome and really worked with us and we recommend them to other family members to buy to other family members to buy More

by kdusack

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristy Hartman, CJ Musnug, Rae Ann Morris, Greg Kuzyck , Richard McCoy

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Jul 26, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 12, 2024

Dealership Rating

Employee Rating

Always have excellent communication with Kenny Ross, over the years I've worked with both Dick and Mark and have had the best service experiences. the years I've worked with both Dick and Mark and have had the best service experiences. More

by SROGERS9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2024 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 05, 2024

Dealership Rating

Employee Rating

Great dealership from sales to service Ian in service is very friendly and very helpful very friendly and very helpful More

by Ushier816

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CJ Musnug, Greg Kuzyck

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March 18, 2024

Dealership Rating

Employee Rating

All issues resolved in a expedited manner with great customer service. I am extremely satisfied. customer service. I am extremely satisfied. More

by JAMESMORROW3339

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rae Ann Morris, Greg Kuzyck

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Mar 19, 2024 -

Kenny Ross Ford responded

We value and appreciate your business, James. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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