Ben Kairalla
Ben Kairalla at Mazda of Palm Beach
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Ben Kairalla

Product Specialist

Mazda of Palm Beach

2677 Northlake Blvd
North Palm Beach, FL 33403

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4.9
294 Reviews

Helping customers with the car buying experience for two decades. Top rated for customer satisfaction.

Dealership Experience

4 yrs, 4 mos

Industry Experience

24 yrs, 8 mos

Employee Video

4.9

294 Reviews

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294 Reviews of Ben Kairalla

November 21, 2024

Dealership Rating
Employee Rating

Great service and help through the process of trading in a car and buying a certified pre-owned vehicle. More

by Calvinpeckham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Mazda of Palm Beach responded

Thank you for taking the time to share your experience. Welcome to Mazda of Palm Beach family!

November 14, 2024

Dealership Rating
Employee Rating

I've purchased 2 vehicles from Mazda of Palm Beach this year. Both from Ben K! He's excellent at what he does and makes a huge difference in a highly competitive market where dozens of dealers are trying t More

by Jorge R
Recommend Dealer
Yes
Nov 15, 2024

Mazda of Palm Beach responded

Thank you for sharing your experience! We are glad to hear the Ben was able to help you not once but twice! Welcome to the Mazda of Palm Beach Family!

November 08, 2024

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Employee Rating

Great car and excellent service provided by Ben. Highly recommend this dealership for quality used cars. More

by Tina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 09, 2024

Mazda of Palm Beach responded

Thank you so much for sharing your experience with us! I am glad to hear Ben exceeded your expectations. Welcome to the Mazda of Palm Beach Family!

November 02, 2024

Dealership Rating
Employee Rating

I found just minutes after my purchase, my vehicle was advertised on their website for thousands less than I paid. Very disappointed. Can verify. I have all of the documents and advertisement. Raised the More

by DaFlaBear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 09, 2024

Mazda of Palm Beach responded

Thank you for sharing your feedback. We take all customer concerns seriously, our management team worked diligently to address your needs and ensure that everything was handled in accordance with the terms of the contract, which you had reviewed and agreed to prior to signing. We even attempted to offer complimentary services which you declined. We understand that sometimes expectations can differ, at this time, we consider this matter closed. Thank you for choosing Mazda of Palm Beach.

Nov 10, 2024

Mazda of Palm Beach responded

Thank you so much for the back and forth reviews . Pricing online includes all rebates and incentives . Pricing changes by the hour sometimes up sometimes down. We have reviewed this with our staff of legal counsel. We look forward to it. Thanks so much for choosing Mazda of Palm Beach .

Nov 08, 2024

DaFlaBear responded

Still no response from management. Only a lady in customer service who told me management would be getting back to me by the end of the day on the 4th. I turned it over to my attorney.

Nov 09, 2024

DaFlaBear responded

Received a phone call from “sales manager” late Friday afternoon, November 8th. He offered some free oil changes. My situation called for thousands of dollars in refunds, not oil changes. Again, I have the documentation. Moving forward with legal counsel..

Nov 10, 2024

Mazda of Palm Beach responded

No we will be not.

Nov 10, 2024

Mazda of Palm Beach responded

Tom Lethi Is the service managers he is your only point of contact moving forward. Staff wasn't aware you had the platinum protection package. There will be no refund. After speaking with upper management you will be permitted to use the service of the location for the platinum protection packages that you are intitled too. This will be our last response regarding the matter

Nov 09, 2024

DaFlaBear responded

Your response is humorous as it did not address any of the issues that were originally raised. I was hoping there would be a reasonable and fair resolution of the issues presented. This has now been referred to legal counsel.

Nov 10, 2024

DaFlaBear responded

At 9:37, 11/10/24 You stated “Thank you very much for the back and forth reviews, etc.” I have been a Gentleman throughout this endeavor and will continue to do so. However, in spite of the “public” response you published, at 9:38 just one minute later, your PRIVATE response was quite different. You informed me that “We have also removed and rejected any oil changes or other solutions (there were no other solutions offered) that were presented to you in good faith. You are no longer allowed on the property. Southern Palms is your closest Mazda dealership. Service there.” First of all this is a bit disingenuous when just one minute earlier you were thanking me for the back and forth reviews. Second of all, I have been charged and paid for a $2,895 “Mazda Platinum Protection” plan that is only serviced at your dealership. What is your plan to service the Mazda Platinum Protection plan that is fully paid for? Are you planning to refund my payment? And by the way, Southern Palms is not in any way my closest dealership.

Nov 10, 2024

DaFlaBear responded

So if I have been “banned”, how am I to execute the benefits that were paid for and only available at your dealership?

Nov 10, 2024

DaFlaBear responded

If you truly made a good faith review of my concerns, you (whomever you are) would have been aware that I was sold the plan in question as part of my automobile purchase. As far as banning me from the property this 72 year old is a gentleman and has conducted as such throughout this process. “Banning” me is silly, and if that is what happens to anyone who has a legitimate dispute with the dealership it is not a good reflection on the what I once thought was a sterling dealership reputation.

October 30, 2024

Dealership Rating
Employee Rating

Easy to do business with. Great music, fun atmosphere. Go see Ben K and the crew at Mazda of Palm Beach! More

by Jorge R
Recommend Dealer
Yes

Other Employees Tagged: Will Rejouis

Oct 30, 2024

Mazda of Palm Beach responded

Congratulations on your new ride! Thank you for your loyalty!

October 27, 2024

Dealership Rating
Employee Rating

The staff at Mazda palm beach was extremely friendly and helpful. I was able to test drive several different models before making my final decision. This is my first new car and the experience couldn’t have More

by Chefjustinfinney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Mazda of Palm Beach responded

Thank you so much for your kind words! We’re really glad to hear that our team at Mazda Palm Beach made your first new car experience a great one. It’s awesome that you got to test drive a few models—finding the perfect fit is so important! Enjoy your first your new car!

October 24, 2024

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Best man to get ur car 🙌🙌🙌 really good at his job I’ll keep coming back More

by Jasminezavala896
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Mazda of Palm Beach responded

Thank you for your feedback! I’m glad to hear you had a good experience with the team! Welcome to the Mazda Family!

September 26, 2024

Dealership Rating
Employee Rating

I came to Mazda of Palm Beach stressed out and in need of a new car. I had bad experiences elsewhere wasn't looking forward to another one. However, I was met with the patience, experience, and expertise of More

by Jorge R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Maicel, Yari Maldonado

September 25, 2024

Dealership Rating
Employee Rating

Ben was beyond rude. Very pushy and didn’t listen to anything I said. I wasn’t sure but pretty sure he told me to shut up when I was just trying to give advice on trading More

by Agmugs87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 03, 2024

Mazda of Palm Beach responded

Thank you for sharing your experience. We value all feedback and take it seriously. I find it hard to believe that Ben would behave in that manner, as he is one of our top salespeople, known for his dedication and passion for helping customers. We would love the opportunity to discuss your experience further and address any concerns you may have. We appreciate your feedback and hope to serve you better in the future.

September 22, 2024

Dealership Rating
Employee Rating

The car was what we expected and my daughter is happy with it. Thank you for helping us More

by weissman.amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Jones

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