Ben Houston
Ben Houston at Priority Lexus Virginia Beach

Ben Houston

Finance

Priority Lexus Virginia Beach

3909 Virginia Beach Blvd
Virginia Beach, VA 23452

4.6
37 Reviews
4.6

37 Reviews

Write a Review

37 Reviews of Ben Houston

October 17, 2025

Dealership Rating
Employee Rating

Service advisor, Mike , was prompt on all updates and recommendations as always Mike has full knowledge on what was needed. More

by Eicclock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Connolly

Oct 20, 2025

Priority Lexus Virginia Beach responded

We're so happy Mike continues to provide you with knowledgeable and prompt service. Thank you for choosing Priority Lexus of Virginia Beach! Safe travels!

October 13, 2025

Dealership Rating
Employee Rating

Bonnie was outstanding in all respects. For years I’ve been receiving a 10% discount on all services for both of our Lexus vehicles. Now reduced to 5%. I can only assume, a pencil neck f More

by Hconde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Priority Lexus Virginia Beach responded

We appreciate your feedback, and we're glad to know Bonnie took great care of you. We're always happy to offer 10% savings to our senior guests, so this is concerning to hear. I apologize that this information was confused and for any frustration this change in discount may have caused. We value your business and would hate to lose it. Thanks for bringing this to my attention, Priority Customer Relations - feedback@priorityautomotive.com

August 29, 2025

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Employee Rating

Excellent customer service. . Fast and efficient service department and their prices are fair. I would buy my next car from them. More

by Arusky1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Connolly , Service rep Corbett is super

Sep 02, 2025

Priority Lexus Virginia Beach responded

We’re happy to hear our service team impressed you! We hope to work with you again at Priority Lexus of Virginia Beach when you're ready for your next ride!

August 25, 2025

Dealership Rating
Employee Rating

The service was great. The appointment was an hour later, but the car was serviced. The estimated service completion was spot on - an hour. The service consultant was cour More

by Tone babauta
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Priority Lexus Virginia Beach responded

Hi Tone, we're pleased to know our team at Priority Lexus of Virginia Beach made your experience excellent and timely. We appreciate your kind words and your five-star review. Safe travels!

July 27, 2025

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Employee Rating

Terrible service department. Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication a More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

Priority Lexus Virginia Beach responded

It's disappointing to hear about your experience with our service department. We strive for timely and clear communication, so it's concerning that this wasn't the case during your visit. I apologize for any inconvenience caused and would like to address this issue personally. Please feel free to reach out at your convenience. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

July 18, 2025

Dealership Rating
Employee Rating

Very nice place to have my RX 350 service maintenance,friendly and helpful,thank you til next time More

by Rudyreynoso678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Connolly

Jul 21, 2025

Priority Lexus Virginia Beach responded

Thank you for your 5-star review! We appreciate you choosing Priority.

July 03, 2025

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Employee Rating

Very professional, the service was great. And I did appreciate losing car,Mike made me feel special. More

by Cpagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Priority Lexus Virginia Beach responded

We're thrilled with your 5-star review! Thanks for being a part of the Priority family.

June 28, 2025

Dealership Rating
Employee Rating

The people here were great, great attitude, very professional very pleased with the vehicle that we got More

by nathang8682
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grady Harris, Jr. , Christine

Jun 30, 2025

Priority Lexus Virginia Beach responded

We're delighted to hear that you had a positive experience with our team at Priority Lexus of Virginia Beach! Enjoy your new vehicle, and thank you for choosing us.

May 19, 2025

Dealership Rating
Employee Rating

The vehicle service representative took care of me in a very efficient manner. I am very pleased with my appointment More

by rkw5761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Priority Lexus Virginia Beach responded

We're delighted to hear that your appointment went smoothly at Priority Lexus of Virginia Beach! Thank you for sharing your positive experience with our service team.

May 16, 2025

Dealership Rating
Employee Rating

Great service and communication between us in explaining issues with car. Highly recommend to all More

by mbrangan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Riccio

May 19, 2025

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

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