Ben Buchanan | Page 54

Very happy the service center was able to diagnose and solve my vehicles problem. Thanks again Wayne Akers Ford service center! solve my vehicles problem. Thanks again Wayne Akers Ford service center! More

by JM Verified Customer Verified Customer

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WAYNE AKERS FORD HAS ALWAYS TREATED ME LIKE FAMILY. EACH VISIT IS SPECIAL. I HAVE PURCHASED 7 VEHICLES AT WAYNE AKERS SINCE 2008. EACH VISIT IS SPECIAL. I HAVE PURCHASED 7 VEHICLES AT WAYNE AKERS SINCE 2008. More

by BILL GOSS Verified Customer Verified Customer

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Ben was a great service agent and did everything that was promised my car was ready before I expected it too promised my car was ready before I expected it too More

by Kayebroadway Verified Customer Verified Customer

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Wayne Akers Ford service department has been great and professional in diagnosing and correcting the problems with my vehicle. Thank you to Ben, Yankee, and Gideon for all your help. professional in diagnosing and correcting the problems with my vehicle. Thank you to Ben, Yankee, and Gideon for all your help. More

by JM Verified Customer Verified Customer

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I did not realize how good your guys were until you fix my 2020 Transit that was rejected by one dealership, and was not even accepted by another. The van was down for over three months, and my business wa my 2020 Transit that was rejected by one dealership, and was not even accepted by another. The van was down for over three months, and my business was suffering. then you took it and told me that I need a new engine, but not too worry. . then you call me 45 days later to pick it up, and I ask: ' how much I owed', and you said " nothing" it was all covered. I could not be happier. More

by Dr. D Verified Customer Verified Customer

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Very good service! I needed a new tire and they had one I needed! Thank you! I’ve been coming there for years! Thank you! I needed a new tire and they had one I needed! Thank you! I’ve been coming there for years! Thank you! More

by BEVYMYTURN1 Verified Customer Verified Customer

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This is by far the worst dealership experience we have ever had. We had to wait 2 weeks for a appointment to drop the car of with Ben in service. The car sat there for 4 weeks. We were told it was wait ever had. We had to wait 2 weeks for a appointment to drop the car of with Ben in service. The car sat there for 4 weeks. We were told it was waiting on parts. After week 2 I called parts and found out all parts were there. We were never able to get Ben to respond same day to any messages. After a month I called the service manager and left a message that was also never replied to. My wife is finally called to get the car. Which sounded great until she arrived. The car is under warranty and had a $100 deductible. She was told the total was $2900.00 and when she walked out to the car it was covered with specs of dark paint. The car is white so it was very noticeable. Then they asked are you sure it wasnt there before???? Hours later the pricing is fixed and most of the paint is off. My wife leaves the dealership and the car pulls all over the road. First off it was only a 8 hour job that took 4 weeks. Second: if you pull out the entire front suspension, the engine and the transmission the car must get a alignment. I work for a dealership and know this is mandatory and also part of the warranty for the labor operation. When she asked why it wasnt done Ben was no where to be found as usual. The other service advisor said it should of had a alignment but they didn't do it for some reason. So now my wife wasted half a day for nothing and we still do not have our car that we are currently still making payments on. So we basically paid for a car to sit in the parking lot un touched for a month. The entire time she waited in the lobby before leaving not one person could find the service manager. I have attemped multiple times to call him and get to the bottom of this. I have also sent multiple messages on the facebook messenger site asking for assistance. In which I was told I will get a call soon. That has also not happened. How is it possible that NO ONE responds to any messages or calls????????????????????????????????????????????????????????????????? Car is under Piotrowski 2015 Ford Explorer More

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This dealership is top notch. Very pleased with all aspects of this appointment. Merry good experience. Very pleased with all aspects of this appointment. Merry good experience. More

by MMARIEP Verified Customer Verified Customer

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The service was quick and done the right way, the employees was nice, helpful and working hard. employees was nice, helpful and working hard. More

by Lilhabho Verified Customer Verified Customer

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I will recomendáis dealership for anything you want to change oil and When It is very good guys change oil and When It is very good guys More

by Emmalbedoyac Verified Customer Verified Customer

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