Ben Buchanan | Page 16

I have been going to this dealership for decades. Ben Buchanan was very professional and helpful. Ben Buchanan was very professional and helpful. More

by VIVIANATOCCI Verified Customer Verified Customer

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I bought my car at Wayne Akers, and currently will drive 4 hours accross the state to continue to have my car serviced. Awesome customer service! 4 hours accross the state to continue to have my car serviced. Awesome customer service! More

by n.n.berbes Verified Customer Verified Customer

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Ben was amazing! He made sure my car got all the care it needed and more. I will definitely come back for all my car service needs! He made sure my car got all the care it needed and more. I will definitely come back for all my car service needs! More

by anna_dice3 Verified Customer Verified Customer

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I have been going to Wayne Akers Ford since 2015. This was my second time with Mr. Buchanan, he is excellent. Took me in on time and got me out reasonably in time with the amount of work I had done. This was my second time with Mr. Buchanan, he is excellent. Took me in on time and got me out reasonably in time with the amount of work I had done. M Cofe More

by coffeym16 Verified Customer Verified Customer

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Excellent Service Center! My service advisor, Ben Buchanan, was outstanding in terms of communication and the costs associated with my service. I would highly recommend Wayne My service advisor, Ben Buchanan, was outstanding in terms of communication and the costs associated with my service. I would highly recommend Wayne Akers. More

by RICK@HAYNESSCAFFOLDING.COM Verified Customer Verified Customer

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I was scheduled for 7:30, but was changed by text to 8:30.. so I had to wait an hour. So I got a $100 oil change for 2 hours. Sad to see you guys lost Eric. He was very honest man and well organized. Wi 8:30.. so I had to wait an hour. So I got a $100 oil change for 2 hours. Sad to see you guys lost Eric. He was very honest man and well organized. With good communication. More

by LLuiscowan Verified Customer Verified Customer

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They were quickon my oil change steve was friendly and it very clean and they gave us a second chance very clean and they gave us a second chance More

by GLASSESS4 Verified Customer Verified Customer

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My experience, with Wayne Akers Ford, is 10 out of 10, everything about the service in all departments, it’s top notch, I will be definitely using them in the future👍 everything about the service in all departments, it’s top notch, I will be definitely using them in the future👍 More

by TOMMYTUCC Verified Customer Verified Customer

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Have always been pleased with everyone in the service department. Any concerns I have had were addressed to my satisfaction. Even ran it through the car wash (it really needed it.) department. Any concerns I have had were addressed to my satisfaction. Even ran it through the car wash (it really needed it.) More

by MICANT Verified Customer Verified Customer

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I dropped my car off at 8;30 for the works and check on my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times an my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times and left several messages but no one called me back. Then after five I took a Uber there since the service department closes at six. I was told my Service advisor left early that day but no one had the decency to call me back they were just going to keep my car overnight without telling me. Another guy told me that my 100,000 mile Extended warranty would not cover the AC repair this time because somehow it was my fault and it would cost over $2,000. It just felt like a scam to me so I won’t be going back to this dealership. Plus I was charged over $200 just for the AC diagnostic but they didn’t charge me back in August. I think they did a bad job back in August, there should be some type of warranty on the work they did in August. I will go someplace else for a second opinion on the AC repair. I most likely will be buying a new car but it won’t be a Ford. I bought four cars from this dealership and have been going there over 20 years but this car has been a lemon since I bought it and I can’t wait to get rid of it. More

by KIMBERLEY05 Verified Customer Verified Customer

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