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Ben Brown

Overview Reviews (221) Inventory (913)

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Ben Brown

Fleet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9

221 Reviews

Overview Reviews (221) Inventory (913)

Dealership Experience

15 yrs, 11 mos

Specialties & Trainings

Certified Buick and GMC Sales Professional

4.9

221 Reviews

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221 Reviews of Ben Brown

November 12, 2024

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Employee Rating

I came to the dealership about three months ago with the intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on t intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on the vehicle. Great. The salesman asked me to give him two hours to do his homework and he would call me. I didn't realize two hours meant TWO MONTHS. Yes he called back two months later. Frustrated, angered, upset, understatements. This would have been the four vehicle I would have leased from organization. Instead, I figured you didn't want/need my business, I had running boards put on the vehicle I was leasing and in October I bought it outright. Your parts team wanted to charge me $950 for the running boards, this did not include installation. I found a place that put on the best running boards you could buy, they are guaranteed for life and it cost me $825 total. This dealership went from a five to a two with me. The sad part is three of my family members have bought the same vehicle I have because of my belief in Henry Brown. This is no longer the case. More

by FSANDUCCI1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rickie Bauman, Joe White, Dwayne Champion, Tyler Holtzman , Raul my service consultant is outstanding.

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Nov 16, 2024 -

Henry Brown Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 07, 2024

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Employee Rating

Everything went smoothly. Everyone was very courteous and knowledgeable. I will purchase from them again Everyone was very courteous and knowledgeable. I will purchase from them again More

by TONTO192

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Nov 09, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 05, 2024

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Employee Rating

Great experience as usual. Thanks Ben Brown and Joe White. We will be back again. Thanks Ben Brown and Joe White. We will be back again. More

by TNEFF7665

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Heidi Burns, Joe White

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Nov 06, 2024 -

Henry Brown Buick GMC responded

We are very happy Ben and Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 29, 2024

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Employee Rating

Evan Echols and Ben Brown served me in professional manner and provided me the service that I needed. manner and provided me the service that I needed. More

by Allen34

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Evan Echols

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Oct 29, 2024 -

Henry Brown Buick GMC responded

Allen, It's fantastic to hear that Evan, Ben, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2024

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The experience was great. Got in, found what we wanted, made a deal and got on the road. Blake was a pleasure to work with. Got in, found what we wanted, made a deal and got on the road. Blake was a pleasure to work with. More

by CJBOGLE1122

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Brown, Rickie Bauman, Blake Brown, Brandon Warwick

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Oct 20, 2024 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Blake here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 16, 2024

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All the employees were pleasant and great to work with. Wonderful experience and we love our new truck Wonderful experience and we love our new truck More

by hallerkl

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Oct 17, 2024 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 16, 2024

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Employee Rating

Henry Brown is our family go to dealership. They always treat us good. I would not think of purchasing our private car or our company trucks anywhere else. xxxxxxto Ben and Todd for always maki They always treat us good. I would not think of purchasing our private car or our company trucks anywhere else. xxxxxxto Ben and Todd for always making the process easy. More

by JFPAVING

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard

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Oct 17, 2024 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 08, 2024

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Employee Rating

Ben and his team were super easy to work with. The pricing was easy to follow and they kept me informed. The pricing was easy to follow and they kept me informed. More

by RUSS29

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: mike

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Oct 09, 2024 -

Henry Brown Buick GMC responded

Thank you so much, Russ, for your excellent review! We are so glad that Ben and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 03, 2024

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Employee Rating

Great service and great value. This the 2nd car i have purchased from them and not be my last This the 2nd car i have purchased from them and not be my last More

by 83JNP83

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 05, 2024 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 29, 2024

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Employee Rating

Great sales team to work with, excellent service staff too, highly recommended Henry Brown dealership too, highly recommended Henry Brown dealership More

by GRIEGODAVID

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 30, 2024 -

Henry Brown Buick GMC responded

David, Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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Ben Brown

Fleet Sales Manager

Henry Brown Buick GMC

221 Reviews of Ben Brown

Dealership Inventory (913 Vehicles)

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