Belmin Mestrovac

Ok so I am revising my review. First, Jenni From BDC is Awesome! Very helpful, nice and quickly resolved all my questions and concerns. Had an offer for my trade in no time and pr First, Jenni From BDC is Awesome! Very helpful, nice and quickly resolved all my questions and concerns. Had an offer for my trade in no time and proposal for the purchase or lease. I asked the differences and boy was she straight on and knew her stuff. She then passed me on to Belmin from Sales. Different experience when dealing with sales. He tried to help but then felt like he put me on the back burner. I guess he was trying to work thru the issues with corporate verifying my Identification due to a Fraud Alert on my credit, which is fine and great to verify, but during the process he did not keep me informed. I was told several times, I'll call you back in 20mins, 2 hrs go by I have to call. He states he was with another customer, but your first customer has priority as a quick simple call to keep the customer informed goes a long way. I was getting upset do to the empty promises, ok things happen just be truthful no problem. Not knocking down Belmin, overall good guy, just a few flaws. I have received a call from the General Manager who told the truth, gave the expectations and was understanding and helpful. Maybe a training issue or customer service issue with sales. But needless to say could have been better. The GM did a great job, kept me informed even after hours and even tho it was closing time, I could tell he cared and was working on situation. Next day, it was all set and delivered. I wish I remembered the guy that delivered my vehicle. What an awesome professional dude! He made me feel wecome to Mastrovito and answered any questions proficiently. Very pleasurable to be around! I would recommend this company simply because of Jenni, the GM and the gentleman that delivered the vehicle. They are the ones that made me feel like I wasn't just a number. More

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They were very professional in all aspects. I would recommend to buy a car from Aaron. I would recommend to buy a car from Aaron. More

by mot1996 Verified Customer Verified Customer

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Friendly, professional, accommodating,. The staff is quite helpful and does all that is asked of them. The dealership is clean, and welcoming. The service department is also really help The staff is quite helpful and does all that is asked of them. The dealership is clean, and welcoming. The service department is also really helpful and does great work. I recommend this dealership to any of my friends looking for a car. More

by nanie72 Verified Customer Verified Customer

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Well run dealership that works with the customer and is very generous in donating to the surrounding communities and offers a first responder discount That a lot of of buisnesses don’t very generous in donating to the surrounding communities and offers a first responder discount That a lot of of buisnesses don’t More

by jmartin9503 Verified Customer Verified Customer

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I hate car shopping but this was actually a very pleasant experience. Belmin was very knowledgeable and made me feel comfortable. I love the car and all the extras! I would recommend this place to everyone. experience. Belmin was very knowledgeable and made me feel comfortable. I love the car and all the extras! I would recommend this place to everyone. More

by coljacks Verified Customer Verified Customer

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A very smooth buying process handled by professional and courteous staff. I would recommend this car dealership. courteous staff. I would recommend this car dealership. More

by ediepeterson50 Verified Customer Verified Customer

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Master Vo has a very good team. Everyone working together, supporting each other. The process of trading in a car for another used one went very smooth. A few financial adjustments Everyone working together, supporting each other. The process of trading in a car for another used one went very smooth. A few financial adjustments were easily made that produced a Satisfactory deal for both parties. More

by acd51 Verified Customer Verified Customer

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It was absolutely the best experience I’ve ever had with a dealership, I have been buying cars for over 40 years & I have to to say the Mastrovito was completely different from the sales person to the finan a dealership, I have been buying cars for over 40 years & I have to to say the Mastrovito was completely different from the sales person to the finance manager ; they truly made me feel like family More

by thor4515 Verified Customer Verified Customer

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The best service, quick pick up and a fab job from Belmin making my first car purchase simple and memorable! :) making my first car purchase simple and memorable! :) More

by Ajsela M Verified Customer Verified Customer

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Had to pay for thermostat barely over warranty. . had the issue since bought the car dealer should've covered it.. update dealership went above and beyond to resolve concerns . had the issue since bought the car dealer should've covered it.. update dealership went above and beyond to resolve concerns More

by john.peek Verified Customer Verified Customer

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