Bella Amador
Bella Amador at Mercedes-Benz of Portland
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Bella Amador

Assistant Service Manager

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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3.1
12 Reviews
3.1

12 Reviews

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12 Reviews of Bella Amador

October 28, 2024

Dealership Rating
Employee Rating

I like the dealership but I don't like the accessibility to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. More

by FRANKLIN.CROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2024

Mercedes-Benz of Portland responded

Franklin, thank you for your feedback. We're glad to hear that you're satisfied with the repair and our team, but we apologize for any inconvenience regarding communication and wait times. We appreciate your patience and are always looking to improve accessibility for our customers. If there's anything else you'd like to discuss, feel free to reach out anytime! Eric Trueblood - Service Manager - 503-228-8351

September 29, 2024

Dealership Rating
Employee Rating

I have been a Mercedes-Benz; client for over 30 years and the staff at this dealership consistently provides the best experience I've had as an owner. What's most remarkable is that is that I have never More

by Spisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Mercedes-Benz of Portland responded

Thank you for your loyalty and kind words! We're delighted to hear that our team at Mercedes-Benz of Portland consistently provides a seamless experience. We look forward to continuing to serve you!

August 16, 2024

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Employee Rating

Great service! They go above and beyond to provide the best service and make it super convenient. I wouldn't take my vehicle anywhere else. More

by verdin.alejandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Acevedo

Aug 20, 2024

Mercedes-Benz of Portland responded

Hi Alejandra, we're delighted to hear that you had such a positive experience with us at Mercedes-Benz of Portland! Thanks for your kind words and continued trust in our service.

July 17, 2024

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Employee Rating

Been reaching out to them for some issues but they haven’t contacted me back. More

by Rss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 22, 2024

Mercedes-Benz of Portland responded

We apologize for the delay in communication and would like the chance to address your concerns personally. Please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

June 27, 2024

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Employee Rating

Everyone was very personable, helpful and professional. I look forward to working with Mercedes of Portland in the future. More

by jackkuhn22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Mercedes-Benz of Portland responded

We're happy to hear you had a great experience with our team at Mercedes-Benz of Portland. We look forward to working with you again in the future!

June 26, 2024

Dealership Rating
Employee Rating

Charged $1000 up front for car to be in service dept. was told car needed almost $8,000 of work. They said car was worth it because it had low miles and was in very good condition. Question some of the More

by LITHIA1
Service Price Transparency
Service Communication
Recommend Dealer
No
Jun 28, 2024

Mercedes-Benz of Portland responded

I apologize for the experience you had with our service department. It's disappointing to hear that we didn't meet your expectations, especially as a returning customer. We strive for transparency and fair pricing. If you'd like to discuss further or have any other questions, please reach out directly at Eric Trueblood - Service Manager - 503-228-8351. Thank you.

June 18, 2024

Dealership Rating
Employee Rating

Always a pleasant experience whether searching for a new car or having ours serviced. Edward is an outstanding sales person...always knowledgeable, courteous and pleasant. More

by COLORCHICKGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Kluwe

Jun 19, 2024

Mercedes-Benz of Portland responded

Thank you for your kind words and continued support! We're pleased to hear that Edward and the team at Mercedes-Benz of Portland consistently provide you with a pleasant experience. Here's to many more! Come see us again soon!

June 16, 2024

Dealership Rating
Employee Rating

Oil leak like crazy after an oil change. Turn out the oil filter gasket was broken upon installation . Can’t believe this is rendering by an authorized dealer. More

by HENRY_LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2024

Mercedes-Benz of Portland responded

Henry, I apologize for the issue with your oil change. This is not the level of service we aim to provide and I'm sorry for any inconvenience caused. Please reach out so we can address this properly. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

June 08, 2024

Dealership Rating
Employee Rating

Extremely difficult or impossible to contact the service department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updatin More

by s80t6v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2024

Mercedes-Benz of Portland responded

We apologize for the lack of communication you experienced with our service department. Keeping customers informed is a priority, and it's clear we fell short in your case. We appreciate your feedback and would like to discuss this further to ensure it doesn't happen again. Please reach out when convenient at Eric Trueblood - Service Manager - 503-228-8351. Thank you!

June 07, 2024

Dealership Rating
Employee Rating

Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More

by GOEFF.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Scorcio

Jun 11, 2024

Mercedes-Benz of Portland responded

I regret to hear about your experience with our team and the condition of your car upon return. This is certainly not the level of service we strive for, and I apologize for any inconvenience caused. I'd like to address this issue personally, so please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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