Bella Amador

Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More

by NOEMAIL_6669088 Verified Customer Verified Customer

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I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More

by NOEMAIL_6669421 Verified Customer Verified Customer

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Fast and efficient. I go here every time that i need my oil changed and service I go here every time that i need my oil changed and service More

by Smac Verified Customer Verified Customer

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Fine service. Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting our issue solved. More

by David Verified Customer Verified Customer

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I like the dealership but I don't like the accessibility to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. More

by FRANKLIN.CROW Verified Customer Verified Customer

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I have been a Mercedes-Benz; client for over 30 years and the staff at this dealership consistently provides the best experience I've had as an owner. What's most remarkable is that is that I have never the staff at this dealership consistently provides the best experience I've had as an owner. What's most remarkable is that is that I have never been passed off from one person to next or been told that my service advisor was not available because whoever is there just steps up immediately to make sure that I get in and out as quickly as possible. More

by Spisak Verified Customer Verified Customer

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Great service! They go above and beyond to provide the best service and make it super convenient. I wouldn't take my vehicle anywhere else. They go above and beyond to provide the best service and make it super convenient. I wouldn't take my vehicle anywhere else. More

by verdin.alejandra Verified Customer Verified Customer

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Been reaching out to them for some issues but they haven’t contacted me back. haven’t contacted me back. More

by Rss Verified Customer Verified Customer

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Everyone was very personable, helpful and professional. I look forward to working with Mercedes of Portland in the future. I look forward to working with Mercedes of Portland in the future. More

by jackkuhn22 Verified Customer Verified Customer

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Charged $1000 up front for car to be in service dept. was told car needed almost $8,000 of work. They said car was worth it because it had low miles and was in very good condition. Question some of the was told car needed almost $8,000 of work. They said car was worth it because it had low miles and was in very good condition. Question some of the work and was told you can’t believe everything on the internet. They charged $500 for their evaluation when I told them we were moving the car to an authorized Mercedes service center. We had all of the work completed plus a new battery for under $3,000. Bought two cars from this dealership and will never go back More

by LITHIA1 Verified Customer Verified Customer

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