Becka Stern | Page 7

Toyota of Gladstone responded

Thank you for the great review! We’re so glad to hear communication was strong throughout the process and that Becka made your experience such a positive one. It’s also great to know our team worked with you in a friendly and fair way. We’ll be sure to pass along your kind words to Becka and the team. Thank you again for choosing Toyota of Gladstone—we look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Ian, Thank you for the great review—and congratulations on your Grand Highlander! We’re so glad to hear Becka took such great care of you and your wife throughout the process. Her patience, communication, and no-pressure approach are exactly what we strive for. It’s great to know she kept you informed and made the experience smooth from start to finish. We’ll be sure to pass along your kind words to her! Thank you again for choosing Toyota of Gladstone—we truly appreciate your business and look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Tracy, Thank you for the great review! We’re so glad to hear you had a very good experience and that the process was easy and hassle-free—that’s exactly what we aim for. We truly appreciate your business and look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Jessica, Thank you for the great review! We’re so glad to hear you had a no-pressure experience and that both of our team members were helpful and professional. That’s exactly the kind of environment we strive to create. We truly appreciate your business and look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Thank you for the great review! We’re so glad to hear Becka gave you the space to shop at your own pace while still being there to help—that’s exactly the experience we strive for. We truly appreciate your business and hope you’re enjoying your new truck. We look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Jota, Thank you for the great review! We’re glad to hear your out-of-state transaction went smoothly and that everything was as advertised. Clear communication and a no-pressure experience are exactly what we aim for. We truly appreciate your trust in us and hope you’re enjoying your vehicle. We look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Lala, Thank you for the great review! We’re so glad to hear Becka took great care of you with strong communication, follow-through, and product knowledge. It’s also great to know you found the experience easy and pressure-free—that’s exactly what we aim for. We’ll be sure to pass along your kind words to her. Thank you again for choosing Toyota of Gladstone—we look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Thank you for your feedback, Ann — we really appreciate you bringing this to our attention, and I’m sorry to hear about the frustration you’ve experienced trying to cancel your extended warranty. That’s not the level of communication we strive for. We’d like to help get this resolved for you as quickly as possible. Please reach out to our customer service manager, Charity Graff, at CGraff@ToyotaofGladstone.com or (503) 722-4800, and she’ll make sure your request is handled promptly. Thank you again for your patience, and we appreciate the opportunity to make this right.

Toyota of Gladstone responded

Thank you so much for the thoughtful review, Kyndal! We’re glad to hear you had a friendly, laid-back, and transparent experience—that’s exactly what we aim for. It’s great to know Becka took such good care of you and made the process easy, even staying late to help get everything wrapped up. No need to apologize—we’re always here to make sure you’re taken care of! Enjoy your RAV4, and we look forward to helping you again down the road!

Toyota of Gladstone responded

Thank you for the wonderful review, Sarah! It means a lot to hear we’ve been your family’s go-to—that kind of trust is everything to us. We’re glad you’ve consistently had a professional, helpful experience with plenty of options to choose from (and enjoyed the coffee too ☕️). We truly appreciate your continued support and look forward to taking care of you and your family for years to come!