Basilio Gonzalez

Pleasant and knowledgeable intake service rep. Work was done in a timely manner as promised. I will be back Work was done in a timely manner as promised. I will be back More

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I've had very favorable experience at this dealership for years This visit was good. but they did try to sell me a filter... that they forgot they installed the last time I was there... 5,000 miles earlier years This visit was good. but they did try to sell me a filter... that they forgot they installed the last time I was there... 5,000 miles earlier. I'm guessing it was inexperience team reading computer notes before looking at the item. When the showed it to me... it was obviously clean. I will still use them, but anyone has to be knowledgeable and make sure that items are needed before authorizing the repair More

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Basilio in the Service center is great! He had a good attitude and definitely would work with him again! He had a good attitude and definitely would work with him again! More

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Friendly, efficient and convenient hours. Great profesional. Very attentive customer service from Basilio Gonzales. And ride back home from the courtesy shuttle. Great profesional. Very attentive customer service from Basilio Gonzales. And ride back home from the courtesy shuttle. More

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Good service. Don’t like the upscale suggestions that are always suggested. Those seem quite expensive Don’t like the upscale suggestions that are always suggested. Those seem quite expensive More

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Quick check in process. Adviser updates you promptly and listens to customer concerns. Friendly and helpful staff. Adviser updates you promptly and listens to customer concerns. Friendly and helpful staff. More

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Staff are friendly, remembered me. Estimate and final bill spot on. Good recommendations for future service but no pressure Estimate and final bill spot on. Good recommendations for future service but no pressure More

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Work seems good, but wait time is extremely long. Most recent visit, rep left me waiting over 40 minutes after my service was complete. He said he came to get me and didn’t see me. I was there the wh Most recent visit, rep left me waiting over 40 minutes after my service was complete. He said he came to get me and didn’t see me. I was there the whole time waiting. Even if he didn’t see me, I never received a text or call. So, I waited for almost 2 hours in total. More

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I was happy the service department could do my maintenance and take care of a recall at the same time. By the way I got an email today telling me I missed my appointment. Please update your reco maintenance and take care of a recall at the same time. By the way I got an email today telling me I missed my appointment. Please update your records More

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Basilio was great to work with, explained everything in terms I could understand and told me the repairs he recommends I address first. I also appreciate that he provided a Lyft ride when I wasn’t able to terms I could understand and told me the repairs he recommends I address first. I also appreciate that he provided a Lyft ride when I wasn’t able to get back there to pick up my car during shuttle hours. The one area for improvement is the shuttle driver had on talk radio on a pro-Trump station, which in these politically divisive times can be seen as offensive. It’s best to keep politics out of the workplace and particularly with customers. The driver was nice, drive safely and was efficient; that was my only suggested area for improvement. More

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