Basilio Gonzalez

They mishandled my personal information and that of another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim t another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim that they were able to fix it, but i asked for a Toyota shirt (not a Wilde shirt) because I love the toyota brand and own two of them. The assistant GM promised me he would get me one, but I have never received it. He refuses to answer/return my phone calls. I was looking to potentially purchase another vehicle and while bringing in my Avalon for routine maintenance, I take with a salesman. He repeatedly lied to me and when I called him out, he kept saying that misunderstood him. That may have been true once, however, when my wife and I both heard the same things and then the salesman denies he said multiple things, that's not misunderstanding him, that's him lying. Their service department was embarrassing on this visit. Other customers and I were left waiting between 10-15 minutes before anyone acknowledged us. Meanwhile countless service advisors walked past us and never acknowledged our existence. Another service advisor was swearing at a customer on the phone while feeling herself up, and other advisors were standing around joking with each other. This place is a total embarrassment to the Toyota brand. If it wasn't for the fact that my service appointments are free, I would never come back. Save yourselves and don't come here! More

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Service was fast and the work was done correctly. I may be bringing it here for future oil changes because I'm tired of being overcharged by the Lexus service center I may be bringing it here for future oil changes because I'm tired of being overcharged by the Lexus service center More

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I actually enjoy coming in for my car maintenance. The cost is reasonable, and there's coffee, a fireplace, and TV. Everyone I ran into was very polite and helpful The cost is reasonable, and there's coffee, a fireplace, and TV. Everyone I ran into was very polite and helpful More

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I had a great experience the young man that help me was very respectful and explained everything so I understood what was needed for my truck. I am thankful for the kindness of the people I have dealt with very respectful and explained everything so I understood what was needed for my truck. I am thankful for the kindness of the people I have dealt with in your company.. More

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The staff was friendly and professional. My car was done when they said it would be. My car was done when they said it would be. More

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Good job checking out the car Short wait for the service and easy check in for the car service and easy check in for the car More

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Great communication, clean comfortable waiting area, nice employees, spot-on for wait time, clean restrooms, employees, spot-on for wait time, clean restrooms, More

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I'm treated with respect, my concerns are addressed in a timely manner, and I'm kept informed of progress on my vehicle's service. timely manner, and I'm kept informed of progress on my vehicle's service. More

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Friendly, respectful, informative and timely. I appreciated being kept up to date on the progress of repairs. I appreciated being kept up to date on the progress of repairs. More

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Pleasant and knowledgeable intake service rep. Work was done in a timely manner as promised. I will be back Work was done in a timely manner as promised. I will be back More

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