Basilio Gonzalez

Staff are friendly, remembered me. Estimate and final bill spot on. Good recommendations for future service but no pressure Estimate and final bill spot on. Good recommendations for future service but no pressure More

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Work seems good, but wait time is extremely long. Most recent visit, rep left me waiting over 40 minutes after my service was complete. He said he came to get me and didn’t see me. I was there the wh Most recent visit, rep left me waiting over 40 minutes after my service was complete. He said he came to get me and didn’t see me. I was there the whole time waiting. Even if he didn’t see me, I never received a text or call. So, I waited for almost 2 hours in total. More

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I was happy the service department could do my maintenance and take care of a recall at the same time. By the way I got an email today telling me I missed my appointment. Please update your reco maintenance and take care of a recall at the same time. By the way I got an email today telling me I missed my appointment. Please update your records More

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Basilio was great to work with, explained everything in terms I could understand and told me the repairs he recommends I address first. I also appreciate that he provided a Lyft ride when I wasn’t able to terms I could understand and told me the repairs he recommends I address first. I also appreciate that he provided a Lyft ride when I wasn’t able to get back there to pick up my car during shuttle hours. The one area for improvement is the shuttle driver had on talk radio on a pro-Trump station, which in these politically divisive times can be seen as offensive. It’s best to keep politics out of the workplace and particularly with customers. The driver was nice, drive safely and was efficient; that was my only suggested area for improvement. More

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Wilde does the maintenance on my car. I schedule an appointment and they get me in on time, do the work quickly and well and give me free coffee in a pleasant waiting area. What could be I schedule an appointment and they get me in on time, do the work quickly and well and give me free coffee in a pleasant waiting area. What could be better? More

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Didn't return my calls or text about their inspection of my car. Missing a Chevy hubcap and questionable rear window wiper blade my car. Missing a Chevy hubcap and questionable rear window wiper blade More

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