Basil Chiocca

I would not recommend this dealership to anyone. Buyer, please be aware and stay from this dealership and auto services department because they are not helpful to any of their customers. I purchased Buyer, please be aware and stay from this dealership and auto services department because they are not helpful to any of their customers. I purchased my car from the liars Basil and John in September. They assured me that my car had 3 additional months under its manufacturer warranty (he even printed this information out during my initial visit to the dealership). However, this information was a lie because my manufacturer warranty expired in June 2023. I called to request why Basil (my original sales rep) lied, and his only unprofessional response was, "I did not lie and wasn't here during my car purchase transaction," despite me ensuring he had received his commission from this purchase. Beyond upset, I informed this sales department that my car had begun to have some serious mechanical issues, only 6 days purchased, and if these are not resolved, they can take this car back, and I will take my business elsewhere. Not wanting to lose this sale, I was informed to bring my back in for services, which I complied, and I drove over an hour out my way, in which the services department kept my car for 3hours only to be informed by Brock, auto services manager that there's nothing wrong with my car but I needed my tires rotated. It's been 12 days, and these mechanical issues are still persistent. And I've called back and left emails to both go unanswered. PLEASE STAY AWAY from this dealership because you will truly regret it, I have! More

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Carlos was polite, friendly and efficient. He waited on me promptly even though I was a little early for my appointment. He explained everything and directed me around the building. Service was great! me promptly even though I was a little early for my appointment. He explained everything and directed me around the building. Service was great! More

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Always professional, timely, and cooperative. Clean waiting room for waiting on service and always willing to provide a loaner when it will take more than a couple of hours. waiting room for waiting on service and always willing to provide a loaner when it will take more than a couple of hours. More

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Professional customer service , please to do business with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at H with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at Heritage , looking forward to due business Sincerely, The retired mechanic ... FYI Mr. Burrell Excellent customer service Rep. More

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Great Service Burrell Henry Great Service very good Great Service Burrell Henry Great Service very good service& great knowledge of customers. Prices are great.did not to wait any longer than needed. Great Service Burrell Henry Great Service very good service& great knowledge of customers. Prices are great.did not to wait any longer than needed. Very good day yesterday More

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Top notch service with Burrell Henry and the loaner lady, the mechanic, and the checkout women were all very good. Oh yeah I will always give out good recommendations about Heritage! the mechanic, and the checkout women were all very good. Oh yeah I will always give out good recommendations about Heritage! More

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Always fast, friendly and good work As a woman buyer, sales and service departments have always been extremely helpful. With a clean and Comfortable, waiting room. Car always returned As a woman buyer, sales and service departments have always been extremely helpful. With a clean and Comfortable, waiting room. Car always returned washed and keys returned by a very pleasant smile cashier. More

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Great experience with Basil Very happy to trade in my old car and buy a Cadillac XT5. Sales man Basil was very patient and helpful. Like the Car very much! Very happy to trade in my old car and buy a Cadillac XT5. Sales man Basil was very patient and helpful. Like the Car very much! More

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They were very professional and polite. That's why we keep coming back for service and to purchase new cars. Location is also very easy to get to for us. keep coming back for service and to purchase new cars. Location is also very easy to get to for us. More

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Great Service Mark Brennan, service consultant took good care of me and both he and the service mechanic took the time to show and explain the issue and best correc Mark Brennan, service consultant took good care of me and both he and the service mechanic took the time to show and explain the issue and best correction. I did not feel as if I was being sold something I really didn't need. More

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