Bart Rogers
Bart Rogers at Dean Team Hyundai

Bart Rogers

Service Advisor

Dean Team Hyundai

14754 Manchester Road
Ballwin, MO 63011

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rated
3 Reviews
not yet
rated

3 Reviews

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Dealership Experience

3 yrs, 10 mos

Industry Experience

22 yrs, 7 mos

Specialties & Trainings

Customer service expert

3 Reviews of Bart Rogers

July 27, 2026

Dealership Rating
Employee Rating

The service department did not put my engine back together after a diagnostic test for engine failure. Completely unacceptable, very dissatisfied and will be proceeding to the State of Missouri Atto More

by Mattdawe1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2026

Dean Team Hyundai responded

Thank you for taking the time to tell us about your experience. It is my understanding that you were given the option to reinstall your engine, but you declined because of additional costs that were involved. As you are aware we disassembled your engine in order to determine the failure and after you were denied assistance by Hyundai you decided to have the car towed out in its current form. Wade Knuckles Service Manager Dean Team Hyundai

Aug 05, 2026

Mattdawe1970 responded

Wade, thanks for the response. Unfortunately, you are incorrect. When I contacted Dean Team and had my car towed to your facility, I was told there was a $270 charge to run a diagnostic charge to see if I qualified for an engine replacement. I was denied and proceeded to request a goodwill claim with Hyundai USA. Hyundai USA asked your technician to provide additional details to support the goodwill claim. After this was complete, I was again denied by Hyundai USA for an engine replacement. I was then informed by the service advisor if I was not having a new $8900 engine installed, I would need to have my car towed off the lot or I would be charged a daily fee for storage on the lot. I had my car towed that day. I was never informed anything about the state of my engine. Furthermore, why would I have to pay to have my engine put back together, shouldn't the expectation be that the car is returned to me in the state it was delivered to the service department of Dean Team? A very disappointing response from you and your department. That is why I have filed a claim with the Attorney General of Missouri. Shame on you for putting this on me.

March 12, 2026

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Employee Rating

Dean Team is a great place to purchase a car. Courtney was awesome, Ben in finance was great. This is our 4th vehicle from Dean Team More

by jmkorak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 04, 2023

Dealership Rating
Employee Rating

I recently bought a Hyundai Elantra working with Andy Miller. Andy spent all the time I needed answering questions, talking through the process and was very personable to work with. It's been awhile sin More

by jmkell5
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Miller , Bill Buchholz

Aug 07, 2023

Dean Team Hyundai responded

Hello, thank you for your review! We're glad to hear that Andy was able to a very positive experience purchasing your Hyundai Electra. We hope you're enjoying your new vehicle. Please let us know if you need anything else!

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