Bart Bartley | Page 7

I purchased my 2018 Acura RDX from this dealership and have been coming in for my service appointments since then. I am able to make my appointment times online and I always receive a reminder text the da have been coming in for my service appointments since then. I am able to make my appointment times online and I always receive a reminder text the day before. My service advisor, Bart Bartley is a pleasure to work with and is always professional and extremely knowledgeable. I usually wait for my vehicle and Mr. Bartley makes sure it is finished in the time frame he gives me. The service cost estimate is always accurate and my vehicle is delivered to me washed and vacuumed. This is a top notch service department and I highly recommend Mr. Bartley as a service advisor at Crown Acura. More

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Service Department is top notch. My Serrvice Advisor, Bart Bartley is knowledgeable, courteous, and efficient. My Serrvice Advisor, Bart Bartley is knowledgeable, courteous, and efficient. More

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I have leased & used Acura service department for over 20 years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown Acura. You will see me again when I need to lease or get my car serviced. More

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The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with their newborn I could find the warranty details and none of the service managers would help me do anything. I finally contracted my original dealer who gave me the details. Eventually Bart called them and arranged the paperwork after asking me if I could pay for it first! So much for customer profiling ! As I said I had been up all night with a new horn I had all 4 tires replaced but rest assured I will never return to this dealership They made me feel completely irrelevant More

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I’m new to the area and will definitely return here for my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! More

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The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling properly! I then sent an email to John Shaw the service manager and friend, and the moment I released the send button, he calls me! He had the appointment in front of him, and as usual very friendly, he would expedite whatever was needed! The car was brought in, they found the ac condenser with a leak, ordered it, and a day later I had the car back, with a full hand car wash, and ICE COLD AC in our 90deg temperatures! The cappuccino machine helped too, in the cafe! With my HVAC background, I asked John some pertinent technical questions and he was able to answer every one of them, spot on, and I was VERY impressed in what they did, step by step, and very pleased! Thank you John Shaw, as YOU will are my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or an RDX!......Thanks again.....Larry More

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Great first impression. Service was fast. Bart was excellent and helpful. I will definitely be back. Service was fast. Bart was excellent and helpful. I will definitely be back. More

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Bart and the team at Crown Acura are the best. Easy in, easy out and the car runs like a champ! Thank you! Easy in, easy out and the car runs like a champ! Thank you! More

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Excellent and timely service on my RDX, love that they wash and vacuum it. Very clean and comfortable waiting room makes it pleasant to stay while they do the service. wash and vacuum it. Very clean and comfortable waiting room makes it pleasant to stay while they do the service. More

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I visited crown Acura for service on my 2016 RLX Bart Bartley went above and beyond to take care of me and had Acura care pay for the repair no cost to me it really makes you feel like you’re in good han Bartley went above and beyond to take care of me and had Acura care pay for the repair no cost to me it really makes you feel like you’re in good hands Thanks, Bart More

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