Barry Burns
Barry Burns at Med Center Mazda
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Barry Burns

Service Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.8
384 Reviews

Dealership Experience

2 yrs, 8 mos

4.8

384 Reviews

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384 Reviews of Barry Burns

December 21, 2024

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Employee Rating

Excellent service. The video they send showing you what they check on your vehicle is amazing More

by ohanlon.tristan
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

December 21, 2024

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DJ was professional and courteous. Repair was completed in a timely manner. Scheduling appointment was also quick and easy. More

by rewebb54
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Frey, James Hobbs

December 20, 2024

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They respected the time slot. They sent a video of what they looked at and it was very helpful. More

by trekhammer
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Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, James Hobbs

December 19, 2024

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Quick service and very kind staff. Recall was done and im very happy with my Mazda. Thanks More

by lem7975
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

December 14, 2024

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They were great! ! And got the job done!!! Only thing that could have been better is to have completed it faster!! Although I understood the holidays made it longer!! More

by lisab2277
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

December 10, 2024

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Easy to schedule appointment. Service team not friendly. Felt like I was bothering them. Not crowded at all but seemed uninterested in helping. When picked up my truck still no More

by rick.bonner
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Recommend Dealer
No

Other Employees Tagged: James Hobbs

Dec 11, 2024

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback. While we’re glad to hear that scheduling your appointment was easy and that our payment team made a positive impression, we’re truly sorry to hear about your experience with the service team. Providing friendly, helpful, and thorough service is our top priority, and we regret that we didn’t meet those expectations during your visit. We also understand how important it is to have a clear explanation of the work performed on your vehicle. This is an area we’ll address with our team to ensure we communicate more effectively moving forward. Please don’t hesitate to reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, and we’ll work to make things right. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

December 07, 2024

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Great service , I liked the video monitoring the oil change and wheel rotation. Overall happy More

by laa0029
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

December 06, 2024

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Refuse to address car real issue. This is very unfortunate. Car issue is not the tires. Clearly a lemon and will take legal actions. More

by mumozoga22
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Recommend Dealer
No

Other Employees Tagged: James Hobbs

Dec 11, 2024

Med Center Mazda responded

Hi there, Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your frustrations and the challenges you’ve faced with your vehicle. Ensuring our customers feel heard and supported is extremely important to us, and we regret if we’ve fallen short in addressing your concerns. We’d like to better understand the situation and work with you toward a resolution. Please reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, so we can review your vehicle’s history and discuss possible next steps. Your satisfaction matters to us, and we’re committed to addressing your concerns thoroughly and fairly.

December 06, 2024

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great service as always. .recommend this dealer to anyone who really cares about their car...great dealker and great Mazda More

by BIBLENHAND
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Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, James Hobbs

December 05, 2024

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Thorough and professional But took a little longer than usual! Overall good job. But front end shakes when applying brakes, tires were balanced and rotated, have appointed to bring in the 10th, brakes wer More

by joecannestra61
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

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