Barbara Perez | Page 2

FRAUD! Check behind to make sure completed what was billed I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanks I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanksgiving 18, that for the next three years all I would have to do is pay for gas, tires and brakes. So when I got home from a business trip Memorial Day weekend to find 2" of standing water in the bottom of the car, mold growing on the carpets, on the suede and leather seats, even mildew on the ceiling, and their service department told me the evaporator drain was clogged but I was responsible for the $3,600 in damages and I needed to file a claim with my insurance, I was not happy. Nor was I happy with the work that they did, the seats weren't put back correctly the trim wasn't put on correctly and the car still smelled like mildew when I picked it up on June 25th, the smell never went away. On July 23rd, (3 1/2 weeks later) I found standing water under the seat again, and I brought it right back to Koons Toyota. This time the service department says that the evaporator box is cracked, and it's a new leak, completely unrelated, and I need to file another insurance claim to fix the new water damage. I'm pretty sure no one in their right mind is going to believe that only 7 months after purchasing a factory certified Toyota with 50K miles on it that two completely unrelated leaks occurred in the same exact part of the car, three weeks apart from each other, and both flooded the car with water. So far the dealership is saying it's not their responsibility to fix. Everyone else I've talked to about this including 3 USAA adjusters and Toyota corporate thinks they misdiagnosed the problem in the first place, or at the very least missed the cracked evaporator box, and should be responsible for the damages, but the dealership is refusing to fix it. But that's not the worst part. At the beginning of the first (month long) water damage repair, they were also supposed to change the oil, rotate the tires and patch a nail I had in my back right tire, as part of the 60K mile certified / warranty maintenance agreement. The paperwork I took with me on June 25 stated that they patched the tire, rotated the tires, and changed the oil . But when I went to drive it off the lot, my back right tire was still low. So though the paperwork explicitly stated they had patched the tire and changed the oil, they had done neither. In fact, the nail was in the sidewall, so it could not have been patched. It had to be replaced instead. Then the service advisor thought to check the oil to make sure it had been changed, and it was black. It's not the first time that they have failed to rotate the tires, but I didn't think to look to make sure the oil had been changed on other visits. I never thought I would have to check over a Toyota dealership's work. I don't know if they changed the oil in that car once in any of the 3 times I brought it there, other than after I caught them. It would be one thing if they forgot, but the paperwork clearly stated the work had been done, and I have been trusting that paperwork. If the sidewall had blown out on the highway it could have killed me, my family, or somebody else on the road if I hadn't realized that tire wasn't rotated. 2 days later I was due to drive 600 miles to Lake Erie and back. That's not just abysmal service. That's complete negligence. Please heed my warning. You don't want to lose your time and especially your money chasing them down trying to get them to complete repairs, be out 24K so far like I am, or worse lose a family member because they didn't complete something you counted on in order to be safe on the road. Just go somewhere else. I sure wish I had. I wouldn't trust Koons Toyota of Annapolis with anything valuable, let alone the investment you are making in your future. I can't be the only person this has happened to either. More

Report | Print

Third purchase with Koons Annapolis We return to this dealership because they treat us with respect and go "the extra mile". We are valued customers not just a number. The service depa We return to this dealership because they treat us with respect and go "the extra mile". We are valued customers not just a number. The service department is great and managers are unbelieveable More

Report | Print

Service center ruined my wheels and dealer won't replace the I wish I could give this dealership a 0 out of 5 stars! My experience overall at koons toyota of annapolis was horrible! First I had an appointment I I wish I could give this dealership a 0 out of 5 stars! My experience overall at koons toyota of annapolis was horrible! First I had an appointment I booked 3 days in advance for 9:30 am on Tuesday morning. When I arrived they put the wrong car in for the appointment, when the lady on the phone I spoke with while making the appointment said she added my new car into my file. When the car was finished they left a dirty paper towel in my cup holder and they must have taken some sharp quick turns with it because a few small items I had on the tray in the center console were now on my passenger side floor. After an hour I got in my car and left the dealership and saw they never cleared my maintenence light! When I got home I looked at my cars brand new alloy wheels and they were ruined around the lug nuts. They were careless and sloppy with removing the lug nuts! So now my wheels are ruined and scratched all up! Brought it back in so they could see it and they refuse to replace them. They will only "fix" them. They also offered to trade me out on some already painted wheels form a 2013 vehicle! That's even worse! My 4 month old 2015 car now has wheels that look like i took a razor blade to them. I am so dissatisfied and will never be back and in turn will not recommend anybody to this dealership! More

Report | Print

Wonderful car buying experience I took my elderly parents shopping for a new car and was kind of dreading the experience. Thanks to the friendly and helpful staff at Koon's Toyota, I took my elderly parents shopping for a new car and was kind of dreading the experience. Thanks to the friendly and helpful staff at Koon's Toyota, Annapolis, we had a wonderful car buying experience. A special thanks to Barbara Perez for taking the time to guide my parents through the purchase at "their pace" so that they felt comfortable. Barbara answered all of their questions patiently and thoroughly so that my folks felt really good about their purchase and excited about owning a new car! I will definitely return when it is my turn to buy a new car! More

Report | Print

exemplary service There is no one who can top Barabara Perez in customer relations and Warren Butrim in the service department over thee many years of dealing with Koo There is no one who can top Barabara Perez in customer relations and Warren Butrim in the service department over thee many years of dealing with Koons. The are certainly go-individuals. They will keep me coming back for years to come as they have made my Experience there worthwhile and pleasurable.. Bunn Peyser, a loyal customer More

Report | Print

Toyota Annapolis I have been a long time customer and love the value add features of their online updates. Barbara Perez is an outstanding Customer Relations Mgr wh I have been a long time customer and love the value add features of their online updates. Barbara Perez is an outstanding Customer Relations Mgr who genuinely cares and supports great community causes. More

Report | Print

Great experience I have purchased 2 vehicles from Koons Toyota. I always have great customer service and due to Barbara's helpfulness and professionalism I will retur I have purchased 2 vehicles from Koons Toyota. I always have great customer service and due to Barbara's helpfulness and professionalism I will return again to purchase another vehicle. More

Report | Print

THANK YOU Koon's Toyota for the wonderful experience after my awful Toyota of Bowie experience! Right off the bat they gave me a very fair offer for my trades as well as the new vehicle I wanted to pur after my awful Toyota of Bowie experience! Right off the bat they gave me a very fair offer for my trades as well as the new vehicle I wanted to purchase. Dontae, Barbara, and Dan were all great to work with. I never felt uncomfortable in any way during negotiations. I will highly recommend Koon's Toyota to others and look forward to working with them again when I am ready to buy another vehicle in the future. More

Report | Print