The experience was easy, I dropped it off and they kept
me updated on everything.
me updated on everything.
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by stephen.t.wood2
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Hi Steven.. We are glad to hear that your experience was hassle-free and straightforward. It's our goal to provide convenience for our customers, and we're pleased that dropping off your vehicle was easy. Keeping you updated on every aspect of the process is important to us, and we're here to ensure transparency and clear communication throughout. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to make your experience as seamless as possible!
They never have any techs to work on services or repairs.
Never has any loaner vehicles and just has an overall bad attitude when questioned about things.
Never has any loaner vehicles and just has an overall bad attitude when questioned about things.
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by masseyj0392
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Thank you for taking a moment to share your experience, masseyj0392. We apologize for the inconvenience you incurred during your visit. Unfortunately, we have had an extreme backlog of work that had been carried over which caused a delay in us diagnosing your vehicle. That should have been explained at the time you checked the vehicle in for service. I will address that with the team to ensure going forward that communication is of the utmost importance. We genuinely hope you will give us another chance to provide you the quality service you expected. Please reach out to me at 580-771-3339, thank you Todd Brown
Service department was great Barbara was very helpful.
The GM came and greeted me personally and asked if anything additional was needed!
The GM came and greeted me personally and asked if anything additional was needed!
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by jermaine.finley76
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
We are proud to have you as part of our Lawton CJDR family, Jermaine! Thank you for trusting our team with your RAM. Please do not hesitate to reach out if you have any questions about your service.
Service advisor was great, service itself was severely
lacking. Waste of time and energy bringing the vehicle there.
lacking. Waste of time and energy bringing the vehicle there.
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by IRONLIGHTNING2003
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
I appreciate your input, ironlightning2003. Our aim is to provide exceptional customer service during each visit. It appears that reproducing the noises you raised concerns about has proven to be a challenge. We'd be more than willing to take another look at these issues at a time that suits you. Personally, I believe it would be beneficial for me to accompany you on a drive, allowing you to highlight the specific concerns you've been encountering. It's worth noting that with the back seat removed from your vehicle, any noises may be more pronounced due to the absence of the insulation typically provided by the rear seat. Please reach out to me at 580-771-3339, Thank you, Todd Brown
Gave me my car back without any electrical working,
charged me $1,200. Scammers, dishonest.
charged me $1,200. Scammers, dishonest.
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by DEVINLEACH.TRINITY26
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
I appreciate your reply, devinleach.trininty26. Lawton CJDR is dedicated to providing top-notch customer service, and a crucial aspect of that is being completely satisfied with the work we have completed. Reflecting on your recent service appointment, it seems there was a wiring problem affecting your ASD relay, as well as an issue with your charging system. We repaired the wiring issue and replaced your alternator on that visit and the vehicle was operating correctly. , please don't hesitate to reach out at your convenience. We'll be glad to diagnose and address any ongoing problems with your vehicle. If you are still having concerns, please contact me at your convenience so we can see what is malfunctioning with your vehicle. My phone number is 580-771-3339, thank you, Todd Brown.
Aug 08, 2023 -
DEVINLEACH.TRINITY26 responded
You gave me a call and told me my vehicle was ready for pick up. When I went to pick it up, I got in it, turned it on and none of the electrical was working. My turn signals didn’t work. My break lights didn’t work. My windows wouldn’t roll down. My windshield wipers didn’t work. Yet still had to pay $1,200 due to you saying you fixed the electrical problems. I had to leave with my vehicle being illegal to operate on the road. Over priced and not satisfied at all. A refund would be the appropriate result.
Work hard to get customers in and out quickly even when
they are short handed
they are short handed
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by jacksonyvonne
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Thank you for sharing, Yvonne. We value your time and work hard to efficiently provide quality work to all of our customers. We appreciate you trusting our team with your vehicle needs. Let us know if we can be of further assistance.
Service was great and the staff very friendly and
helpful. It was a pleasurable experience.
helpful. It was a pleasurable experience.
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by jd23697
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Hi JD. We appreciate your business and are happy to hear you had a great service experience. If we can be of further assistance, please let us know.
I dropped my truck off for for some power train warranty
work. My truck sat in the parking lot for two weeks without a single word from the dealership. After calling up multiple times and leaving 3 voicemai
work. My truck sat in the parking lot for two weeks without a single word from the dealership. After calling up multiple times and leaving 3 voicemails I finally got up with my Advisor. I was made aware that the part was on a 6 week back order and could pick up the truck anytime. I went and picked it up the next morning. When I got their the service advisor working had no ideas where my truck was, called over to the truck center and was adamant it was over there with the tech. After giving the tech the wrong year for the model and having no idea why I was there to pick up my keys, all while ignoring what I had to say, he was able to find my keys in a different pile. For context the truck was parked right in front of the service bay. My truck was so covered in filth it was almost unrecognizable, but I wasn’t upset with that because obviously it was sitting outside. I drove from the dealership straight into work. I tried to fold in my power windows and since it’s stay at the dealership, the passenger side no longer works. I immediately called the service center and tried to get some sort of note added in and was only told to, “remind your advisor when you come in”. After work I drove home and rinsed off the filth and noticed that the passenger side hood and bumper had been scufffed up. It seems like the dealership either hit something or allowed someone to hit my truck without notifying me. To top it all off, the reason my truck was in services was the immediate failure of the part the day I picked it up from this same dealership for routine maintenance, crazy coincidence.
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by MKART4
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Hi mkart4. Thank you for sharing your feedback with us. I want to extend my heartfelt apologies for the unsatisfactory experience you had at our service department. Barbara has already spoken with you, and we are committed to proceeding with the plan as communicated. When you have time, please reach out to me at your earliest convenience 580-771-3339. Thanks, Todd Brown
The dealership was fine I got what I needed done, just
the lady at the counter was getting agitated because I kept coming back because what I needed done wasn’t done correctly the first time
the lady at the counter was getting agitated because I kept coming back because what I needed done wasn’t done correctly the first time
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by ZAVIOUSBATTS
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2023 -
Lawton Chrysler Jeep Dodge RAM responded
Zaviousbatts, thank you for trusting our team with your vehicle needs. We apologize for the inconvenience you encountered during your visit. We appreciate your business and hope to have the opportunity to serve you again in the future.