BRANDT SCHROEDER

Very professional people. Got a great deal on a new Lexus. No games. Very fair and honest. Got a great deal on a new Lexus. No games. Very fair and honest. More

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Very pleasant atmosphere, customer service is absolutely the most friendliest and attentive to our needs!! the most friendliest and attentive to our needs!! More

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When I received my vehicle back from getting a oil change my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to address the issue. I consider that terrible customer service from the service manager. I wasn't treated like a valued customer, nor was any concern shown that my valuables were taken by an employee at this business. I've been a customer for almost 5 years and never dealt with poor customer service and performance at this dealership until now. I feel violated that an employee would go in my center console where personal things could be to steal from me. I'm highly disappointed and unsatisfied with my experience.The lack of integrity and customer first attitude at this location has led me to take my business elsewhere. More

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I PURCHASED MY RX350 Hybrid 2/25/2024 and still have not received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the vehicle I was hung out to dry. I have previously discussed the pitiful condition my brand new car was in when I left the dealership. Now all I want to finally complete the SALE is my second FOB More

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