Ayanna Cook

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to a ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing. More

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Ayanna Cook provided excellent customer service. Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodati Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodating. They were all knowledgeable, efficient, and friendly. More

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I have always been extremely please with the service at Mercedes-Benz of Baton Rouge. It has always been completed quickly. and professionally done. Excellent service from employees from sales to service Mercedes-Benz of Baton Rouge. It has always been completed quickly. and professionally done. Excellent service from employees from sales to service. More

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Love having my vehicle serviced at Mercedes Benz of Baton Rouge. Excellent Service as always. Rouge. Excellent Service as always. More

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Great customer service and communication skills regarding all services performed on my vehicle! They cleaned my car before returning it to me. all services performed on my vehicle! They cleaned my car before returning it to me. More

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The most excellent sales staff and service department! Thanks to everyone who made the experience professional and fun Thanks to everyone who made the experience professional and fun More

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Dan, Ayana and Tyrone were super helpful to me after my Mercedes keys were left in a suitcase on another continent! Best place ever ! Mercedes keys were left in a suitcase on another continent! Best place ever ! More

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Great dealership! Service, parts and employees work very hard to make us happy. Baton Rouge Mercedes Benz is the favorite for our business dealings as well. Service, parts and employees work very hard to make us happy. Baton Rouge Mercedes Benz is the favorite for our business dealings as well. More

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Wonderful experience all the way through the maintenance process. Exactly what I would expect from a company like Mercedes Benz. process. Exactly what I would expect from a company like Mercedes Benz. More

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Always great service and attentive personnel for any Mercedes I have ever leased. It has been a pleasure leasing a Mercedes Mercedes I have ever leased. It has been a pleasure leasing a Mercedes More

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