Ayah Maghtha

Service personnel were very helpful in determining the level of service required. All people were very courteous. level of service required. All people were very courteous. More

by R.THOMAS2307 Verified Customer Verified Customer

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I was scammed into driving away my Certified Used RAV4 without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, wh without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, who had earlier called me to pick up the Floorliner, never showed up. Reggie called me again on Thursday, April 10, around 10 am to pick up my Floorliner later that day. Upon my arrival, he pulled out $40 and said GO TO AUTOZONE AND BUY YOUR FLOORLINER. I was disappointed with this treatment. With so much happening around the world right now, I took the money and left. I will never recommend anyone to drive away the first day with their car if any minor thing is missing from their car. I have to order my Floorliner from WeatherTech for a total of $233.09. I feel mistreated, and it was not a good customer experience for me. THIS IS NOT THE TOYOTA THAT I KNOW. My previous experience at a Toyota dealer in Arlington, Virginia was FIVE STAR. More

by alieturay2010 Verified Customer Verified Customer

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Excellent service I totally recommend it. Thank you to Armando and his team at Conicelli Toyota of Springfield! Thank you to Armando and his team at Conicelli Toyota of Springfield! More

by diegohernandez25 Verified Customer Verified Customer

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Worked with Dave Sen who provided all the details in a timely fashion. They were all easy to work with. I would recommend Conicelli for future purchases. timely fashion. They were all easy to work with. I would recommend Conicelli for future purchases. More

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Bob was amazing. He was attentive to all of us including my wife and daughters. The whole team was very attentive and was always trying to helped us in anyway the cou He was attentive to all of us including my wife and daughters. The whole team was very attentive and was always trying to helped us in anyway the could. They honor the deal we had before hand and were always upfront and clear of everything. They were not pushing and always accommodating all of ours requests. More

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The sales team was willing to work with my budget. We received a thorough orientation when we took possession of the vehicle. This is my second purchase with a Conicelli dealership in the last four mo We received a thorough orientation when we took possession of the vehicle. This is my second purchase with a Conicelli dealership in the last four months and I am very pleased with how they treat their customers. More

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Set a confirmed appointment to see specific RAV4 only to have salesperson not there. Receptionist TOLD me to "hang on" while she verified what to do with the manager. Another salesperson helped only to te have salesperson not there. Receptionist TOLD me to "hang on" while she verified what to do with the manager. Another salesperson helped only to tell me the car I came to see had not arrived into inventory but I could check out other cars. I ordered the car I came into see. When I arrived to pick up the car 2 weeks later, paying with bank check, it took over an hour and a half for the salesperson to process paperwork (again, they knew i was coming in to get the car and the ONLY information they did not have was my insurance information. AN HOUR AND A HALF! Then I was called into see the "Finance Manager" to sign paperwork. She was apparantly having bad day, she was functional... "SIt there"... "You need to sign some forms" ... No greeting, no thank you when done signing... Thankfully I live closer to another dealership where I will go for any service! More

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I was treaded very well from time I entered the door til I signed for the truck. Thanks. Bob Mack til I signed for the truck. Thanks. Bob Mack More

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The Best Service Department I've ever been to ! Excellent Service at comfortable wait. I was in and out within an hour ! Coffee, snacks, television, warm waiting room. Excellent Service at comfortable wait. I was in and out within an hour ! Coffee, snacks, television, warm waiting room. More

by blessedyear2425 Verified Customer Verified Customer

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She’s so rude. Was just texting on her cell phone and wouldn’t really explain the process. Felt racist. Was just texting on her cell phone and wouldn’t really explain the process. Felt racist. More

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