Autumn Germain
Autumn Germain at Heritage Ford

Autumn Germain

Service Advisor

Heritage Ford

1600 Shelburne Rd.
South Burlington, VT 05403

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4 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

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4 Reviews

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4 Reviews of Autumn Germain

February 27, 2026

Dealership Rating
Employee Rating

Outstanding Service Department! Our service advisor Autumn was amazing and great customer service! The technician was impressive! Spectacular service bay! My car had transmission is More

by focusqueen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Technicians

Mar 02, 2026

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Autumn and our team, and that your Focus is running like new again! We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

November 17, 2025

Dealership Rating
Employee Rating

Sales and service department are excellent. They’re very knowledgeable about the sales & the services More

by Melissa.LaFrance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Wardwell, Anna Boland

Nov 17, 2025

Heritage Ford responded

Melissa, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Nathan to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you again when it's time for your first scheduled maintenance visit, Until then, safe travels!

August 20, 2025

Dealership Rating
Employee Rating

Nathan is a great salesman, who made this process very easy and smooth. Very communicative and informative. He was great to get to know and very transparent about the cost and process. He didn’t pressure More

by acurrier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Wardwell , Celeste DesRosiers, Whichever manager worked with Nathan today. I didn’t get his name.

Aug 21, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nathan and our team to shop for your new Ford, and that they were able to help find the perfect vehicle to fit your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 04, 2025

Dealership Rating
Employee Rating

Just a great dealership. The sales and service were pleasant and very knowledgeable. They paid attention to customer needs and were very helpful. And we got the best Bronc More

by bkornicki
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nathan Wardwell , Abigail Heck

May 05, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nathan and our team to shop for your new Bronco, and that they were able to find the perfect one to fit your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Bronco!

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